Help Desk Support - Intermediate, IS Enterprise Services, Days
Louisville, KYFull-time$7.25/hrSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Help Desk Support-Intermediate role provides Tier 2 support to Norton Healthcare’s internal customers, resolving office and business application issues, security access requests, and initial EMR system concerns. The analyst responds by phone or email, documents calls, and escalates issues when appropriate. The role also serves as an escalation point for Tier 1 support and uses administrative tools with escalated privileges.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
Associates Degree
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Responsibilities
The Help Desk Support-Intermediate role is responsible for providing Tier 2 support to the Norton Healthcare internal customer base. Seeks to provide first call resolution for general office application issues, NHC custom or business applications issues, security access requests, and provide first contact support for NHC EMR System. Required to respond to customers via phone or email and work to resolve issues leveraging standard tools and procedures. The position is expected to resolve end user issues, provide timely documentation for all calls, and escalate issues when appropriate. Is an escalation point for more complex issues then the Tier 1 support and will leverage server and application administrative tools with escalated privileges to resolve user issues. This position is designed to work as directed by the department leadership and may receive direction from Senior Service Center Analysts when needed. Expected to consistently maintain or exceed service metrics set by the Enterprise Support Services leadership.
Qualifications
Required:
Three years in a call center environment
Support Center Analyst (HDI) Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership. AND A+ (IT Certification) Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership
Desired:
Associate Degree
Microsoft Certified Professional OR Microsoft Certified Solutions Expert
Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/S Exual Orientation/Gender Identity Equal Employment Opportunity is the Law
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
164478
How this job compares
Set against the 2,779 open IT Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$7.25/hr
- US median$25–32/hr768 hourly ranges
This rate, $7.25/hr, is 74% below the US median midpoint ($28/hr) — in the lowest quarter of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 42 open IT Support jobs in Kentucky and 2,779 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Experience
- This posting asks for at least 3 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,929 postings).
- Education
- 337 of the 2,779 open IT Support jobs (12%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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