IT Site Support Technician II

Job Description:

Our Opportunity: We are looking for an onsite IT Support Specialist to join our IT team in Louisville, KY. The IT Site Support Tech must be highly autonomous, possess project and time management skills, and have the desire and ability to work in a fast-paced environment. They must possess strong customer service skills, basic knowledge of computers (hardware and software) and RF unit technologies, and excellent written and verbal communication skills. Previous experience exercising high levels of initiative, judgment, and diplomacy is required. The nature of this position is technical and hands-on.

What You'll Do:

• Key responsibilities include delivering “World Class” support to the Fulfillment Center in a professional and friendly manner, troubleshooting application, hardware, and network issues.
• Engaging with and educating your customers; documentation, analysis, and resolution of help desk tickets.
• Working with local and remote IT Groups, employees and operations management to provide high-quality solutions to IT problems quickly.
• This will provide you with the opportunity to learn and work with a variety of equipment and issues, including desktops, laptops, RF unit technology, network connectivity, Windows software, and much more.
• Day to Day activities include network, computer, and printer troubleshooting, asset management, data cabling, and systems administration in various software and hardware environments.
• Work closely with your colleagues to identify, recommend, develop and implement cost-effective technology solutions to support our rapid growth.

What You'll Need:

• Experience supporting PCs in a Windows Active Directory environment
• Basic knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, and TCP/IP protocols
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• Participate in a 24/7 support and on call rotation
• Intermediate troubleshooting skills in a multi-user, high pressured environment
• Experience in areas of IT such as Microsoft Administration, Mobile Device Management, RF Technologies
• Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors
• Regular and reliable attendance
• Participate in a 24/7 support and on call rotation
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Possess the desire for continuous improvement
• Ability to stand/walk for 6 - 8 hours per day
• Ability to work night shift

Bonus:

• Prior experience providing IT support in a Fulfillment Center environment
• A+ Certification, Network+ Certification
• Experience working in an SLA driven environment
• Knowledge of Motorola/Zebra RF Units: Moto MC92N0, VC70N0, WT41N0
• Experience with Data Cabling / Computer Facilities maintenance
• Working knowledge of SOTI MobiControl device management

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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