Sr Help Desk Support, Evenings
Louisville, KYFull-time$7.25/hrSeen todaySeen in employer's feed today
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Louisville, KY, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Requirements
Credentials this posting asks for.
Job overview
The Help Desk Support-Senior role supports end users with PC, server applications, and hardware, and provides Level I, II, and III telephone support. The role works with Information Services departments to restore service or identify and correct core problems, supports production systems and change control, and assists end users with project- and issue-related tasks.
Skills & qualifications
Skills
Qualifications
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
Responsibilities
The Help Desk Support-Senior role provides support to end-users for PC, server applications, and hardware. May interact with other departments within Information Services to restore service and/or identify and correct core problems.. Supports production systems including enhancements and change control. Provides Level I, II, and III telephone support for the organization.. This individual will also work with end users on a continuous basis assisting on both project and issue related tasks. Proficiency in Current MS Office and Windows Platforms, Experience in Helpdesk environment as well as Client Server Environment. Have excellent customer service skills for both internal and external customers. Achieve issue resolution through strong analytical skills. Active Directory concepts and techniques. Ability to perform under time constraints and deadlines in a constantly changing/ fast paced environment.
Qualifications
Required:
Three years in a call center environment
Support Center Analyst (HDI) Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership. AND Information Technology Infrastructure Library Upon hire or obtained within 12 months of hire. Credential maintained as defined by leadership.
Desired:
High School Diploma or GED
Microsoft Certified Professional OR Microsoft Certified Solutions Expert
Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/S Exual Orientation/Gender Identity Equal Employment Opportunity is the Law
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
164479
How this job compares
Set against the 4,189 open Technical Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$7.25/hr
- Kentucky median$19–28/hr28 hourly ranges
- US median$22–36/hr1,296 hourly ranges
This rate, $7.25/hr, is 69% below the Kentucky median midpoint ($23/hr) — in the lowest quarter of Technical Support hourly ranges in Kentucky.
- Openings
- Olive Jobs lists 47 open Technical Support jobs in Kentucky and 4,189 across the US. 7% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Oracle9 open
- ASM Research, An Accenture Federal Services Company3 open
- Apple2 open
- Experience
- This posting asks for at least 3 years of experience; Technical Support postings that state a minimum ask for 3 years at the median (2,670 postings).
- Education
- 365 of the 4,189 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
