IT Associate
Lexington, KYFull-time$7.25/hrSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Job overview
The IT Associate supports end users by resolving help requests and maintaining end-user technologies and account access. The role includes troubleshooting hardware and software, configuring and deploying devices, administering accounts and licenses, and documenting resolutions. The associate also provides courteous customer support, escalates issues when needed, and may work extended hours to meet business needs.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
None
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
About GALLS
GALLS, LLC is the largest and fastest-growing supplier of uniforms and equipment to public safety professionals, with a national presence in more than 80 locations. With over 50 years in the industry, it is easy to see why. We are PROUD to serve America's public safety professionals by providing the broadest selection of uniforms, equipment, and solutions combined with great customer service.
The IT Associate's role is to ensure the proper operation of end-user technologies, including account access administration, so that end users can accomplish their required business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve diagnostics, helpdesk request tracking tools, and require that the individual give in-person or remote, hands-on help at the desktop level.
WHAT YOU'LL DO
Field incoming help requests from end users and answer their questions or resolve their issues in a timely and courteous manner. Help requests typically come in via a ticket, but could be a telephone call, email, or chat session.
Document or verify all pertinent end user identification information, including the nature of their problem or issue.
Build rapport and elicit problem details from end users.
Prioritize and schedule issue resolutions. Escalate issues (when required) to the appropriate Tier 2 or 3 technical resource.
Record, and document all pertinent details in the help request ticket, including all actions taken to resolve the issue and any decisions that may have been made in the process.
Apply diagnostic tools, as required, to aid in troubleshooting and issue resolution.
Access software updates, drivers, knowledge bases, and frequently asked question resources, both internal and external, to aid in issue resolution.
Identify and learn appropriate software and hardware used by the organization.
Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring and deploying a wide variety of devices. Examples include desktops, laptops, mobile devices, network routers/switches, printers, and peripheral equipment.
Responsible for standard user setup for hardware & software.
Perform preventative maintenance, including checking and cleaning workstations, printers, and other end-user devices.
Test, as appropriate, fixes to ensure issue has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop or continually enhance help sheets and frequently asked questions for end users.
Perform account access administration tasks as required by company policy.
Add/remove/disable accounts
Badge administration tasks
Assign licenses in accordance with company guidelines
Perform audits
Work extended hours as required to meet business requirements or resolve issues.
WHAT YOU BRING
Excellent customer service and communication (written & oral) skills.
Ability to present and communicate technical concepts to non-technical users.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.
Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Highly self-motivated and directed.
Attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize, multi-task, and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
High School diploma required
Some college coursework preferred
Some Technical experience or Service Desk work preferred
A+ certification preferred
Network+ and Security+ certifications preferred
Familiarity with ITIL and ITIL Foundation certification preferred
WHAT YOU SEND OUR WAY
Your resume, highlighting your education, experience, and skills
WHAT WE OFFER
Excellent medical/dental and vision coverage-Eligible 1st day of the month after start date
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits-choose what you like, ignore the rest
Generous employee discount
Vacation and Personal Time
Paid Holidays
Tuition reimbursement
Daily Pay: up to 50% of your pay
EOE/Disability/Vets
Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
41a053f0-b722-8fcc-5c92-f4684a3a94da
How this job compares
Set against the 2,779 open IT Support jobs on Olive Jobs, counted November 3, 2026.
- Pay
- This posting$7.25/hr
- US median$25–32/hr768 hourly ranges
This rate, $7.25/hr, is 74% below the US median midpoint ($28/hr) — in the lowest quarter of IT Support hourly ranges across the US.
- Openings
- Olive Jobs lists 42 open IT Support jobs in Kentucky and 2,779 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in Kentucky
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,929 postings).
- Education
- This posting asks for a high school diploma; 827 of the 2,779 open IT Support jobs (30%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 3, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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