Patient Services Consultant
Sioux City, IAFull-timeSeen 1w agoSeen in employer's feed 1 day ago
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At a glance
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Requirements
Credentials this posting asks for.
Job overview
The Patient Services Consultant represents UnityPoint Health to patients, families, physicians, and staff, addressing concerns and coordinating resolutions to improve the patient experience. The role communicates patient rights and policies, supports staff and physicians, facilitates meetings about potential risks, and provides education on patient relations and complaint handling. It also assists with patient information materials and resolves complex billing issues.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
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Area of Interest: Patient Care
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FTE/Hours per pay period: 1.0
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Department: Patient Experience
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Shift: 8-5
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Job ID: 189061
Overview
UnityPoint-June E Nylen Cancer Center
Full-Time Days
Monday-Friday 8:00am-5:00pm
Are you a compassionate person who enjoys advocating for others?
The Patient Advocate NE represents the organization to patients, families, and staff, addressing concerns to enhance satisfaction. The role handles complaints, coordinates resolutions with clinical and billing teams, and ensures compliance with HIPAA, CMS, and other regulations. The role supports patient education and staff training, fostering collaboration and operational efficiency to improve the patient experience at UPH.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
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Expect paid time off, parental leave, 401K matching and an employee recognition program .
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Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
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Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
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Represent UPH to patients, families, physicians, and staff, ensuring a positive image and addressing concerns promptly.
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Strengthen patient relationships by communicating rights, responsibilities, and hospital policies to enhance understanding and satisfaction.
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Provide support to physicians and staff to improve patient experience and align with UPH’s service excellence goals.
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Facilitate patient and family meetings to address potential risk issues, such as adverse medical occurrences, with empathy and professionalism.
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Develop and deliver educational sessions for staff on patient relations, complaint handling, and guest services best practices. Alert administration and risk management about grievances with potential legal implications to ensure timely action. Resolve complex billing issues elevated to the Patient Relations department, determining adjustments as needed.
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Assist in preparing patient information materials, such as patient guides, to support education and engagement efforts.
Qualifications
Education:
High School Diploma or equivalent required
Associates Degree required
Experience:
1 year customer service required
How this job compares
Set against the 1,236 open Patient Services jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$61–70K/yr122 salary ranges
- US median$20–27/hr670 hourly ranges
- Openings
- Olive Jobs lists 11 open Patient Services jobs in Iowa and 1,236 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- UnitedHealth Group91 open
- Aspen Dental71 open
- Baylor Scott & White Health62 open
- Experience
- This posting asks for at least 1 year of experience; Patient Services postings that state a minimum ask for 1 year at the median (713 postings).
- Education
- This posting asks for an associate degree; 84 of the 1,236 open Patient Services jobs (7%) ask for an associate degree or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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