Patient Services Specialist (Full-Time)
West Des Moines, IAFull-timeSeen 1 day agoSeen in employer's feed 1 day ago
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At a glance
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Job overview
The Patient Services Specialist supports The Iowa Clinic’s patient experience in a call center setting. The role answers patient phone calls and live-chat questions, handles clinical and billing inquiries, and reviews online appointments and payments. It works with clinical staff and physicians and represents the clinic professionally. The posting describes standard clinic hours and lists a high school diploma or equivalent as the education requirement.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Patient Services Specialist (Full-Time)
Clerical West Des Moines, Iowa
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Description
Looking for a career where you love what you do and who you do it with? You’re in the right place.
Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.
By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.
Think you’ve got what it takes to join our TIC team? Keep reading…
A day in the life…
Wondering what a day in the life of aPatient Services Specialistat The Iowa Clinic might look like?
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Arrive at work in the morning – no night shifts here! And bonus – since we allow you to “dress for your day”, you can wear jeans when your schedule allows!
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Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
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Be a master of multitasking and answer patient questions multi-line live chat system.
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Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
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Work as a part of team that supports clinical staff and physicians in doing what they do best – providing excellent healthcare.
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Participate in a department potluck or team building activity over lunch.
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Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.
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Be a positive, professional representative of The Iowa Clinic.
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Leave in the evening – hooray for working standard clinic hours!
This job might be for you if you have…
Education
- High school diploma or equivalent
Qualifications
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A desire to find a meaningful, fulfilling career
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Exceptional customer service skills
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Effective communication skills
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A positive and team-oriented attitude
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Have experience using a multi-line telephone system experience (inbound and outbound) in a call center setting
Bonus points if…
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You love exceeding people’s expectations
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You enjoy having fun where you work
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Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
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One of the best 401(k) programs in central Iowa, including employer match and profit sharing
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Employee incentives to share in the Clinic’s success
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Generous PTO accruals and paid holidays
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Health, dental and vision insurance
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Quarterly volunteer opportunities through a variety of local nonprofits
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Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
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Monthly departmental celebrations, casual dress code and clinic-wide competitions
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Employee rewards and recognition program
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Health and wellness program with up to $350/year in incentives
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Employee feedback surveys
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All employee meetings, team huddles and transparent communication
How this job compares
Set against the 1,236 open Patient Services jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$61–70K/yr122 salary ranges
- US median$20–27/hr670 hourly ranges
- Openings
- Olive Jobs lists 11 open Patient Services jobs in Iowa and 1,236 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- UnitedHealth Group91 open
- Aspen Dental71 open
- Baylor Scott & White Health62 open
- Experience
- Patient Services postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (713 postings).
- Education
- This posting asks for a high school diploma; 751 of the 1,236 open Patient Services jobs (61%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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