Experience Specialist/Receptionist - Internal Medicine
Dubuque, IAFull-timeSeen 1 day agoSeen in employer's feed 1 day ago
Most applications go out cold — see where you stand first. No sign-up to start.
You apply on the employer's site, with no Olive account needed.
Watch jobs like this. New roles like this one near Dubuque, IA, by email.
Don't just apply. Show up ready.
Olive works from this exact posting.
At a glance
Olive lists jobs from US employers, including remote roles you can work from the United States.
Job overview
The Experience Specialist/Receptionist is the first point of contact for patients and visitors at UnityPoint Clinic’s Internal Medicine department. The role manages front desk responsibilities, supports registration and patient interactions, and helps create a welcoming, professional environment. The position is listed as full time, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Specialist/Receptionist - Internal Medicine
UnityPoint Health Finley Hospital
1 Positions
ID: 53454415
Posted On 11/04/2026
Job Overview
-
Area of Interest: Patient Services
-
FTE/Hours per pay period: 1.0
-
Department: Internal Medicine- DQ
-
Shift: Monday-Friday 8:30AM-5:00PM
-
Job ID: 189510
Overview
UnityPoint Clinic
Experience Specialist/Receptionist - Internal Medicine
Monday-Friday 8:30AM-5:00PM
Full Time Benefits
As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
-
Expect paid time off, parental leave, 401K matching and an employee recognition program.
-
Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
-
Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
-
Extends a professional welcome to all patients and visitors, providing information on services and procedures.
-
Serves as the first point of contact for patients and visitors, caters to general patient interactions,assistingwith check-in and check-out, ensuring a smooth and efficient registration process.
-
Guides patients toappropriate departments, clinics, or service areas.
-
Keeps patients and families updated about wait times, physician availability, and procedural delays.
-
Assistspatients in completing paperwork, including consent forms, intake forms, and insurance documentation.
-
Addresses general patient inquiries, concerns, and complaints with empathy and escalates complex or urgent matters to experience specialist II.
-
Offers guidance on charges, payment processes, insurance procedures, and provides non-medical information to patients if needed.
-
Supports inmaintaininglatest patient records in the EMR system, ensuring data accuracy.
-
Answers incoming calls, providing basic information andforwardingcalls to theconcerned department.
-
Ensures all patient interactions and data handlingcomply withconfidentiality regulations and UPH standards.
-
Participates in training programs to stay updated on best practices in patient care and healthcare regulations.
Qualifications
Education:
- High School Diploma or equivalent required.
Primary Contact
13511
Michelle Pickel
HR Recruiter, HR
563-589-2608
Phone
Phone
Phone
Fax
True
False
False
Job Details
Categories
Health Care
Location
Dubuque, IA
Job Type
Employee
Full/Part
Company ID
168
Job REQ #
53454415
# Positions
1
Start Date
20261104
Featured Job
TH Ad
TH Comments
Share this Job
UnityPoint Health Finley Hospital
About the Company
A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL
UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.
At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:
-
Foster Unity
-
Own the Moment
-
Champion Excellence
-
Seize Opportunity
If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.
ABOUT OUR HOSPITAL
UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.
How this job compares
Set against the 1,236 open Patient Services jobs on Olive Jobs, counted November 7, 2026.
- Pay
- This postingNot listed
- US median$61–70K/yr122 salary ranges
- US median$20–27/hr670 hourly ranges
- Openings
- Olive Jobs lists 11 open Patient Services jobs in Iowa and 1,236 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- UnitedHealth Group91 open
- Aspen Dental71 open
- Baylor Scott & White Health62 open
- Experience
- Patient Services postings that state a minimum ask for 1 year of experience at the median; the middle half ask for 1 to 2 years (713 postings).
- Education
- This posting asks for a high school diploma; 751 of the 1,236 open Patient Services jobs (61%) ask for a high school diploma or higher.
Counted across the open, public US postings on Olive Jobs on November 7, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
Prepare for this role
You've read the whole posting — now see how you match it.
