Mgr - Imaging Services

• Area of Interest: Management

• FTE/Hours per pay period: 1.0

• Department: Radiology Administration- SLRM

• Shift: varies

• Job ID: 188238

Overview

UnityPoint-St Luke's

Full-Time

Days

The Supervisor, Imaging Services is responsible for effective operation and oversight of radiology services delivered in a market. As a member of a local market’s operations team, the Supervisor, Imaging Services leads the assigned clinical department(s)’s commitment to UPH quality, service, safety, strategy, and fiscal accountability. The Supervisor, Imaging Services works under the guidance of the Manager, Imaging Services in partnership with local market leadership and develops and leads a team of high-performing team leads and team members. The Supervisor, Imaging Services implements new programs, identifies opportunities for growth, develops enhanced patient centered services, and ensures accreditation qualifications. The Supervisor, Imaging Services is a liaison for the system-wide clinical department amongst all healthcare providers, partners, and students affiliated with the system and works collaboratively with other clinical departments to support UPH initiatives and identify system sustainability and best practices. The Supervisor, Imaging Services promotes a culture of continuous improvement and trust to enhance decision-making at the staff level.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program .

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Serves as the key business leader for multiple market teams; seen as the subject matter expert and responsible for the development of partnerships and purposeful connections with team members, leaders, other departments, and external partners.

• Leads team through influence and presence by making purposeful connections, motivating, mentoring, coaching, and providing guidance to the team to deliver high-quality, cost-effective services. Facilitates the ongoing learning, well-being, professional satisfaction, and development of staff through training, work assignments, increased responsibility, mentoring, and the performance evaluation process.

• Provide direction, supervision, and support to team members. Delegates accountability and responsibility appropriately to the leadership team.

• Ensures effective recruitment, selection, supervision, and retention of direct reports and departments reporting to Supervisor.

• Conducts annual performance appraisals for assigned team members.

• Develop and maintain communication to establish regular and consistent communication with team members, leaders and key stakeholders.

• Share concerns and/or escalate issues to leadership and key stakeholders as appropriate.

Serves as the key leader and role model; balances team and individual responsibilities; performs all duties of a Supervisor.

• Serves as the administrative leader and liaison with all clinical department physicians, physician partners, and activities; assists with the contract preparation, negotiation, and execution of radiologist agreements and execution of market-specific agreements where applicable; serves as the administrative representative to Medical Staff departments, sections, committees.

• Employs system thinking in decision-making, directs resolution of complex problems, and provides consultation and advice.

• Oversees daily operations to ensure delivery of high-quality services and support. Provides ongoing monitoring and oversight to annually assess effectiveness of department and organizational outcomes.

• Develops, reviews, and ensures departmental policies and procedures and job descriptions are current.

Leads customer service and quality initiatives; evaluates outcomes and data to continuously improve operational processes, procedures & systems; integrates appropriate technology.

• Establishes efficient, ongoing training and development programs ensuring compliance with regulatory/accreditation, and meeting quality, and safety.

• Ensures processes align with Governing bodies and National Association accreditation standards.

• Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents, and infections and reporting potential or actual concerns immediately.

• Identifies, investigates, and escalates opportunities to improve quality via department key process indicators, event reporting trends, and huddle discussion opportunities.

• Creates, advises, reviews and/or monitors metrics, data and trends for the organization related to the assigned markets.

Qualifications

Education: Bachelor's Degree in Healthcare or related field required.

Experience: 2 years progressive leadership experience preferred.

License/Certifications: Registered license or certification in one of the following in Medical Imaging modalities required. Current BCLS certification or obtained within 30 days for new hire. Knowledge/Skills/Experience: Strong verbal and written communication skills. Comprehensive knowledge of accreditation requirements, state, and federal regulatory and professional standards. Knowledge of and experience with Microsoft Office products. Strong interpersonal skills Ability to take initiative, and exercise independent judgment with strong decision-making, and problem-solving skills. Maintain confidential information.