How Olive Handles Crisis Messages

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Olive is an AI, not a person, and it isn't a crisis service, a therapist or a counselor. When something you write or say to Olive suggests you may be thinking about suicide or hurting yourself, Olive stops and points you to people who can help. This page explains how that works. It covers only Olive Jobs, not our other products or websites.

If you're in crisis right now: call or text 988 (the Suicide & Crisis Lifeline), text HOME to 741741 (Crisis Text Line), or call 911 if you might act on these thoughts or you're in danger. They're free and open any time in the US.

1. What Olive watches for#

Olive watches for signs that someone may be thinking about suicide or self-harm, including harming themselves by not eating.

• What you type. Your messages to Olive in the chat on the website and in the phone app, in Olive Jobs on Discord, and your typed answers in practice interviews are checked automatically as they arrive. The check uses our own rules and an automated safety classifier. Nobody reads your messages to do it.
• What you say. When you talk with Olive by voice, including in spoken practice interviews, what you say is written out and checked the same way. The voice is also instructed to listen for the same signs.

2. What Olive does#

When a message shows these signs, Olive doesn't carry on with what it was doing. Instead it:

• says that it's an AI and can't help in a crisis;
• gives you the 988 Suicide & Crisis Lifeline (call or text 988), the Crisis Text Line (text HOME to 741741), and 911 for emergencies;
• pauses any practice interview or task, and picks up where you left off only when you're ready.

In a spoken practice interview, the interviewer stops and says the same message aloud. In a practice interview on Discord, the Olive Jobs bot also sends you the message privately, in a direct message. If someone asks Olive how to hurt themselves, Olive answers with the same message instead.

3. What we don't do#

• We don't contact you, emergency services or anyone else on your behalf.
• Our team is told that Olive showed these resources, and when, but not who it was or what was said.

4. What we keep#

Each time one of our checks finds these signs, we keep a record that it happened: when (to the hour), where (for example, the chat or a practice interview), and which checks matched. The record doesn't include your name, your account or your message. We use these records only to count how often Olive shows crisis resources.

Your conversation itself is handled as the Privacy Policy describes. If you live in Washington or Nevada, the Consumer Health Data Privacy Policy explains your rights over this kind of information.

5. How often Olive shows these resources#

Starting in January 2027, this section will give the number of times Olive showed crisis resources in the previous calendar year.

6. Questions#

Questions about this page can go to [email protected]. That inbox isn't watched around the clock and can't help in an emergency: if you're in crisis, use the numbers at the top of this page.