Service Center Supervisor Primary Care, Ann Arbor
Ann Arbor, MIFull-timePosted 1w agoStill listed 2 days ago
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At a glance
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Job overview
Trinity Health IHA Medical Group seeks a customer-focused Service Center Supervisor – Primary Care to lead Behavioral Health Service Center staff and ensure efficient, fiscally responsible, customer-responsive operations. The supervisor oversees daily services, staff training, quality reviews, process development, complaints, compliance records, reporting, scheduling, attendance, and representative performance. The role requires at least three years of experience as a PPSC Representative; supervisory experience is strongly preferred.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type: Full timeShift: Day Shift Description: Be the Connection Between Patients and Care!
Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Primary Care. In this role, you will provide leadership and supervise Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive center operations.
What You'll Do:
- Supervises day to day operations of staff and services.
- Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
- Performs quality reviews on staff work and recorded telephone calls.
- Participates in process and procedure development.
- Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
- Ensures efficient scheduling for the Representatives and maintains time and attendance records.
- Evaluates performance of Representatives.
General Requirements:
- EDUCATION: Bachelor’s degree or an equivalent combination of education and professional experience.
- CREDENTIALS/LICENSURE: None
- MINIMUM EXPERIENCE: Minimum of 3 years experience as a PPSC Representative; experience in a supervisory capacity strongly preferred.
Why Join Trinity Health IHA Medical Group?
- Day-one benefits for eligible team members with no waiting period.
- Opportunities for professional growth and career advancement.
- Supportive, collaborative team environment.
- Meaningful work helping patients navigate their healthcare journey.
- A mission-driven organization dedicated to serving communities across Southeast Michigan.
About Us At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
How this job compares
Set against the 34,029 open Customer Service jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- Michigan median$52K/yr84 salary ranges
- Michigan median$17–23/hr321 hourly ranges
- Openings
- Olive Jobs lists 1,022 open Customer Service jobs in Michigan and 34,029 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most in Michigan
- Home Depot121 open
- Walmart87 open
- Walgreens48 open
- Experience
- This posting asks for at least 3 years of experience — more than three in four Customer Service postings that state a minimum ask for (median 1 year, across 8,848 postings).
- Education
- 1,383 of the 34,029 open Customer Service jobs (4%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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