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Account Manager

Ritten

Philadelphia, PA · HybridFull-timePosted 7mo agoStill listed 1 day ago

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At a glance

Compensation
No compensation found
Location
Philadelphia, PAHybrid
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Ritten is hiring an Account Manager. Ritten is seeking an Account Manager to oversee client relationships, ensure satisfaction, and act as the primary point of contact for assigned accounts. This role involves managing inquiries, collaborating with internal teams, identifying growth opportunities, and maintaining product understanding to provide tailored recommendations. The Account Manager will also be responsible for timely reporting and supporting customer onboarding and retention.

Key focus areas include Oversee client relationships, Ensure client satisfaction, and Act as the primary point of contact for assigned accounts.

Successful candidates bring 1-2 Years Account Management Experience. Important skills include Communication, Interpersonal Skills, Relationship Management, Client Data Analysis, Strategy Creation, and Organizational Skills. Preferred (not required): Behavioral Health Industry Knowledge and Healthcare Industry Knowledge.

Skills & qualifications

RequiredNice to have

Skills

CommunicationInterpersonal SkillsRelationship ManagementClient Data AnalysisStrategy CreationOrganizational SkillsMultitaskingTime ManagementCustomer-Centric ApproachProblem-SolvingAttention to DetailIndependent WorkBehavioral Health Industry KnowledgeHealthcare Industry Knowledge

Qualifications

1-2 Years in Similar Role

Full job description

About Ritten

Ritten is building the next generation of Electronic Health Records (EHR) and practice management tools for Behavioral Health providers. We empower clinicians and admin teams with intuitive software that simplifies care delivery, improves outcomes, and supports sustainable growth. Backed by top-tier investors, we’re scaling quickly and on a mission to transform behavioral health.

About the Role

This is a full-time position for an Account Manager. The Account Manager will oversee client relationships, ensure satisfaction, and act as the primary point of contact for assigned accounts. Responsibilities include managing and resolving client inquiries, collaborating with internal teams to deliver solutions, identifying opportunities for product growth, and maintaining a strong understanding of Ritten's products and services to provide tailored recommendations. Timely reporting and updates on account performance, as well as supporting customer onboarding and retention, are key aspects of this role.

What We’re Looking For

  • 1-2 years in a similar role (ie CSM, Consulting, Analyst)

  • Strong communication, interpersonal, and relationship management skills

  • Ability to analyze and interpret client data and create strategies to drive performance

  • Solid organizational, multitasking, and time management skills

  • Customer-centric approach with problem-solving abilities and attention to detail

  • An understanding of the behavioral health or healthcare industry is a plus

  • Ability to work independently in a hybrid or remote environment

Location / Work Policy

We have an expectation of ~1–2 days per week in-office in New York City, Philadelphia, or Denver.

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