Account Manager

In Office

Conshohocken, PA United States of America

Full time

R50240

For more than a century, we’ve been doing what others cannot. At C.H. Robinson, business growth is about turning opportunities into results. Here, you’ll use AI solutions, data, and technology to uncover opportunities faster, make smarter decisions, and spend more time creating value for customers. You’ll have the autonomy to take ownership of your success, grow your capabilities, and see the impact of what you achieve.

C.H. Robinson is seeking an Account Manager to drive growth and strengthen retention across a defined portfolio of customers. In this role, you’ll shape customer strategy, uncover opportunities to expand relationships, and connect customer needs to solutions that deliver meaningful business outcomes. This role offers the opportunity to operate as a strategic customer partner, using supply chain expertise and influence to shape decisions and create a differentiated customer experience. You’ll combine commercial strategy, customer partnership, and continuous improvement to deepen relationships and position customers for long-term growth.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers four days a week, fostering creativity and producing impactful results through face-to-face interactions, with flexibility to work remotely one day a week.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Develop and execute customer growth strategies using customer goals, market insights, account performance, and supply chain opportunities to drive retention and account growth.

• Build strategic relationships across customer stakeholders to understand business priorities, industry trends, performance drivers, and growth opportunities.

• Lead discovery conversations and business reviews to identify business challenges, unmet needs, retention risks, and opportunities to expand wallet share.

• Align customer and internal stakeholders around priorities, ownership, resources, and execution while leading cross-functional account teams through influence.

• Manage opportunity pipelines and commercial activities, including CRM qualification, pricing strategies, negotiations, proposals, RFPs, and award management.

• Leverage CRM, reporting tools, dashboards, automation, and AI-enabled capabilities to improve decision-making, execution effectiveness, and customer outcomes.

• Identify recurring issues, root causes, and workflow inefficiencies, and partner across functions to implement sustainable, scalable process and technology improvements.

• Support customer onboarding and adoption of new solutions, technologies, and operating practices to enable consistent execution and intended business outcomes.

Required Qualifications:

• High School diploma or GED

• Previous sales and/or account management experience

• Experience using customer perspective to guide decisions and actions

Preferred Qualifications:

• Ability to manage multiple priorities in a fast-paced, deadline-driven environment

• Strong analytical, problem-solving, and data-driven decision-making skills

• Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations

• Excellent communication and interpersonal skills to build rapport with customers and work effectively across teams

• Proven experience demonstrating teamwork, influence, and problem-solving

• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$24.28 - $54.99

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid observed holidays

• 2 paid floating holidays for U.S. hourly employees

• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING (https://www.chrobinson.com/en-us/about-us/careers/life-at-chr/benefits-and-wellbeing/) page

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .