IT Support Specialist
San Francisco, CAFull-timePosted 2 days agoStill listed today
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At a glance
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Job overview
The IT Support Specialist improves employees’ everyday technology experience at depthfirst. The role supports onboarding, workplace tools and devices, troubleshooting, meeting rooms, and company events. Working closely with Security and People Operations, the specialist resolves issues, improves processes, and helps the growing team stay productive.
Skills & qualifications
Skills
Qualifications
Full job description
IT Support Specialist
Location: San Francisco Employment Type: Full time Location Type: On-site
About depthfirst We believe that software is the foundation of modern civilization. Yet vulnerabilities threaten its integrity, security, and resilience. We are on a mission to secure the world's software. depthfirst is building security AI agents to detect and remediate critical software vulnerabilities across large customer codebases and popular open source software. Our founding team brings deep expertise in data, infrastructure, security, and AI, with leaders from DeepMind, Databricks, Square, and Faire.
About This Role We're looking for an IT Support Specialist to improve the everyday technology experience at depthfirst. You'll help new hires get started, support the tools and devices employees rely on, and keep meetings and company events running smoothly. You'll work closely with Security and People Operations to resolve issues, improve processes, and help our growing team stay productive.
You're excited about this role because you will...
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Improve onboarding by preparing laptops, accounts, and applications before day one and helping new employees get set up.
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Support internal tools such as Slack, Zoom, Google Workspace, Claude, and Codex, helping employees with access, configuration, and effective use.
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Be the first point of contact for computer, software, sign-in, and connectivity issues, following requests through resolution and escalating when needed.
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Keep meeting rooms ready and provide AV setup, testing, and live support for all-hands and other company events.
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Coordinate hardware purchasing, inventory, repairs, replacements, and returns, keeping laptops and everyday accessories available.
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Create clear documentation and improve recurring workflows, including onboarding, approved access requests, and offboarding, through better processes and lightweight automation.
Qualifications
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2–3 years of experience in IT support, help desk, desktop support, or a similar role.
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Hands-on experience troubleshooting macOS, applications, peripherals, and basic network connectivity.
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Experience supporting workplace tools such as Google Workspace, Slack, and Zoom, with the ability to learn new applications quickly.
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Familiarity with conference-room AV, including microphones, cameras, displays, and video conferencing.
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Basic understanding of account provisioning, single sign-on, multi-factor authentication, and device management.
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Clear communication, a helpful and patient approach, and strong organization and follow-through.
Bonus Points For
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Experience supporting a high-growth startup.
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Familiarity with Okta and device-management platforms such as Iru or Jamf.
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Experience using AI tools, simple scripts, or workflow automation to reduce repetitive work.
How this job compares
Set against the 2,462 open IT Support jobs on Olive Jobs, counted November 15, 2026.
- Pay
- This postingNot listed
- California median$90–120K/yr101 salary ranges
- California median$29–36/hr76 hourly ranges
- Openings
- Olive Jobs lists 242 open IT Support jobs in California and 2,462 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Robert Half16 open
- Insight Global11 open
- TEKsystems11 open
- Experience
- This posting asks for at least 2 years of experience; IT Support postings that state a minimum ask for 2 years at the median (1,750 postings).
- Education
- 215 of the 2,462 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 15, 2026. Figures based on too few postings are left out.
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