Tier 2 Field Technician (Los Angeles area)

Job Description

Insight Global is seeking a Tier 2 Field Technician to provide onsite technical support across a network of K–12 charter schools throughout the Los Angeles Area.

This is an onsite, multi-site field position supporting locations across Huntington Park, South Gate, and Los Angeles. You'll travel locally between school sites and offices while independently troubleshooting Tier 2 hardware, software, networking, device management, and classroom technology issues.

The Tier 2 Field Technician will provide technical support in the field, both remotely and onsite, with a focus on resolving complex technical issues that cannot be resolved remotely. This role requires a solid understanding of networking concepts and hardware, as well as strong troubleshooting skills. Technicians will configure and troubleshoot network hardware, including routers, switches, firewalls and access points, while also supporting larger IT projects such as network installations, migrations and hardware upgrades.

Primary Responsibilities:

• Provide onsite and remote Tier 2 technical support across assigned school campuses and offices
• Troubleshoot Windows laptops, Chromebooks, iPads, printers, classroom technology, software, accounts and connectivity issues
• Troubleshoot wired, wireless and general network issues
• Configure and troubleshoot routers, switches, firewalls and wireless access points
• Manage Intune/JAMF device enrollment and troubleshooting
• Support Microsoft 365 and Google Workspace
• Deploy, replace, recover and configure student/staff devices
• Maintain device inventory and asset assignments
• Install and troubleshoot A/V equipment, including projectors, document cameras and audio systems
• Maintain accurate and up-to-date ticket and technical documentation
• Collaborate with higher-level technical teams on complex network and system issues requiring escalation
• Assist with network installations, migrations, hardware upgrades and other IT projects
• Provide strong customer service to both technical and non-technical users
• Travel between assigned school sites and regional offices

This is a 3-6 month contract to permanent position with a regular schedule of 8am-5pm, Monday through Friday, with the expectation of being at client sites 40-60% of the week. However, the Technician may be required to work outside of these hours on occasion, such as during large project rollouts or system emergencies. This role may also be part of an on-call rotation, in which they will be available to provide after-hours support to clients. Gas mileage reimbursement is offered during the contract period and upon conversion, the Technician will receive a company car and gas card to travel to client sites.

Skills and Requirements

•3–5+ years of hands-on Tier 2 desktop or field support •Strong networking experience: wired/Wi-Fi troubleshooting, patching cables, identifying switches and wireless access points, with experience working in Meraki and/or Cisco environments. •Hands-on support of Windows laptops, Chromebooks and iPads, including imaging, setup, deployment, repair triage, and swaps. •Microsoft 365 + Google Workspace administration: creating accounts, resetting passwords, managing groups, sharing permissions, and troubleshooting OneDrive and Google Drive. •MDM/Device management: enrolling and troubleshooting devices in Microsoft Intune and/or JAMF. •Troubleshooting printers, copiers and classroom/A/V technology, including projectors, document cameras, displays, HDMI and audio. •Strong ticketing/documentation experience. Halo experience is a plus. •Ability to work independently onsite, resolve issues without immediately escalating and understand when an issue truly needs to be escalated

• Have a valid driver's license and be comfortable traveling between multiple sites in their personal vehicle during the contract period
• Be able to complete required background/onboarding screenings, including TB test, MVR/DMV check, and DOJ Live Scan/fingerprinting

Soft skills

• Strong customer service with non-technical users such as teachers, office managers and principals (aiming for 98% CSAT).
• Comfortable working independently at a site without direct supervision.
• Reliable and punctual.
• Strong communication and documentation.
• Comfortable with a fast-paced morning workload, with demand typically highest around 8–11 a.m.
• K-12/education experience: 1:1 device programs, student devices, and providing support during the school day.
• MSP or other multi-site field support experience.
• Certifications: CompTIA A+, Network+, CCNA, Google/Microsoft admin, or Jamf 100.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].