Representative, Payment Services

Your Opportunity as the Representative, Payment Services Apply your customer service skills as a valued member of our Payment Services team. Gain handson experience in payment processing, vendor support, and reporting while progressing toward your career goals. Serve as a trusted point of contact for employees and external vendors, resolving issues efficiently and delivering a high standard of service. Location: Orrville, OH Work Arrangements: hybrid with 30% in office expectation In this role you will: - Support endtoend Payables and Payment Services operations, including invoice processing, payments, and issue resolution across ACH, check, wire, virtual card, and supply chain financing. - Act as a primary contact for internal partners and suppliers, researching and resolving payables and payment inquiries. - Support payment compliance activities such as positive pay, fraud prevention, duplicate payment review, and adherence to payment terms and policies. - Maintain accurate documentation and tracking of payment issues to support audits, reporting, and continuous improvement. - Stay current on departmental initiatives, policy updates, and system changes. - Process invoices daily in thirdparty systems with a high degree of accuracy. - Route invoices for approval and ensure timely payment processing. - Partner with internal teams and suppliers to proactively resolve invoice issues. - Follow up quickly on requests to ensure ontime payments, maximize discounts, and prevent late fees. - Respond to vendor inquiries regarding payment status. - Build a strong understanding of the purchasetopay process at both a high level and transactional level. What we are looking for: Minimum Requirements: - High School diploma - Strong computer skills with a working knowledge of MS Suite and Oracle ERP solution - Strong interpersonal, verbal and written communication skills - Dedicated to delivering exceptional customer service - Strong attention to detail with a high degree of accuracy - Ability to prioritize and adjust to changing deadlines TheRight Placefor You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs , and we believe in supporting every employee by meeting their physical, emotional, and financial needs. Stay connected with uson LinkedIn We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status. The J. M. Smucker Company (the "Company") is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.