Quality Assurance Specialist - Auto
Remote · USFull-timeSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Quality Assurance Specialist - Auto assesses and promotes data quality and performance among investigative service partners and internal resources. The role conducts quality audits of case files and client records to support service delivery and compliance, identifies opportunities to improve efficiency and quality, and shares audit results with managers and stakeholders. The position is listed as telecommuter in Texas and is full-time.
Skills & qualifications
Skills
Qualifications
Full job description
Telecommuter TX
Full time
R80521
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Quality Assurance Specialist - Auto
PRIMARY PURPOSE: To assess, promote and confirm data quality and/or performance of investigative service partners and internal resources by performing quality audits of case files or client records to ensure optimal service delivery and compliance.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
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Assesses performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
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Identifies trends and areas of opportunity for increased service efficiency and quality.
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Works in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
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Compiles audit results and submits to manager for review.
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Provides audit results for quarterly stewardship reports.
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Monitors ongoing action items logs and project plans with appropriate stakeholders.
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Updates vendor resources to mapping program
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
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Performs other duties as assigned.
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Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Four (4) years of investigative experience or equivalent combination of education and experience required.
Skills & Knowledge
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Oral and written communication skills
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PC literate, including Microsoft Office products
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Analytical and interpretive skills
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Strong organizational skills
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Ability to work independently or in a team environment
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Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
How this job compares
Set against the 4,804 open Quality Assurance jobs on Olive Jobs, counted November 12, 2026.
- Pay
- This postingNot listed
- Texas median$85–129K/yr104 salary ranges
- Texas median$24–33/hr39 hourly ranges
- Openings
- Olive Jobs lists 326 open Quality Assurance jobs in Texas and 4,804 across the US. 3% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- Kiewit28 open
- Lockheed Martin15 open
- Safran7 open
- Experience
- This posting asks for at least 4 years of experience; Quality Assurance postings that state a minimum ask for 5 years at the median (3,703 postings).
- Education
- 1,659 of the 4,804 open Quality Assurance jobs (35%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 12, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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