IT Training Manager

Develops and Maintains Training ProgramsDesign education programs tailored to clinical and non-clinical audiencesCreate training materials including manuals, e-learning modules, job aids, and quick reference guidesAlign training content with clinical workflows and application functionalityUpdate training materials based on system enhancements, workflow changes, and user feedbackEnsure training supports organizational standardization and optimization initiativesManage project training requirements and scheduling of training resourcesVerify project training tasks are completed within established project timelinesDelivers Training and OnboardingFacilitate classroom, virtual, and hands-on training sessionsProvide onboarding training for new hires across departments and rolesDeliver individual and group training for new clinics, departments, and operational initiativesDeliver education supporting software updates and new Epic functionalityProvide at-the-elbow support for providers, clinical staff, and non-clinical usersProvide leadership in resolving training issues and operational challengesAssigns Applications and Supports User ProficiencyDetermine appropriate application assignments based on user roles and workflow requirementsDevelop and maintain advanced knowledge of supported Epic applicationsGuide users through role-specific workflows and operational proceduresMonitor user proficiency and application adoptionManage training requests, access questions, and user support needsWork closely with department managers to identify and document training requirementsCoordinates Training LogisticsSchedule training sessions and manage training environmentsCoordinate logistics for educational events across multiple locationsTrack attendance, training completion, and competency recordsEnsure availability of required equipment, systems, and training resourcesMaintain training documentation and related administrative recordsAnalyzes Training and Workflow EffectivenessReview organizational activities and operational data to support planning and process improvementAssess curriculum effectiveness and recommend quality improvementsProvide feedback supporting optimization of training environments and workflowsMaintain an understanding of organizational policies, ambulatory operations, and business workflowsAlign education with Epic application functionality and organizational processesConsults and Collaborates with StakeholdersCollaborate with Applications and Informatics teams, project managers, department leaders, and super usersEnsure training content is standardized and aligned with organizational initiativesLead optimization of operational workflows through on-site review and departmental supportPromote efficient workflows that improve operational effectiveness, customer satisfaction, and quality outcomesSupport strategic organizational goals through targeted training and workflow enhancementsManages Direct ReportsProvide full-cycle supervision for assigned training staffConduct recruitment, onboarding, orientation, coaching, performance management, and employee development activitiesEstablish performance expectations, monitor progress, and provide ongoing feedback and mentoringComplete performance evaluations and development plans in accordance with organizational policiesApprove timecards, schedules, paid time off, and other routine personnel actionsAddress employee relations and performance concerns in partnership with Human ResourcesPromote employee engagement, accountability, and professional growthMarginal or Periodic FunctionsParticipate in go-live support and floor training during system implementationsAssist with testing and rollout of new application functionalitySupport training activities for vendors and external partnersParticipate in change management and communication initiativesParticipate in professional development and credentialing activitiesAdhere to internal controls and reporting structurePerform related duties as assi nedKnowledge, Skills, and AbilitiesTechnical LearningQuickly learn new Epic applications, healthcare technologies, and operational workflowsMaintain current knowledge of Epic functionality and organizational technologiesApply technical knowledge to solve training and adoption challengesShare knowledge and best practices across the organizationPresentation SkillsDeliver engaging classroom, virtual, and hands-on training sessionsPresent complex concepts in a clear and understandable mannerAdapt presentation style to meet audience needsMaintain learner engagement across multiple learning environmentsInterpersonal SavvyBuild productive relationships with clinical staff, operational leaders, and stakeholdersNavigate sensitive feedback professionallyCollaborate effectively across departmentsFoster positive working relationships throughout the organizationProblem SolvingDiagnose workflow gaps and identify training opportunitiesTroubleshoot application issues encountered during trainingApply analytical thinking to improve educational effectivenessUse feedback to continuously improve curriculum and learning experiencesCustomer FocusPrioritize the needs of clinical, operational, and business departmentsDesign education that supports organizational workflows and technology adoptionRespond promptly to training requestsFollow up to ensure user success and satisfactionDrive for ResultsAchieve organizational training, onboarding, and competency goalsMonitor completion rates and educational effectivenessMeet curriculum development and project deadlinesSupport organizational performance through effective education, leadership, and workflow optimization