Senior Training Coordinator, Facilities

Contribute to the design of Facilities staff training curricula. Coordinate the development of training programs to achieve specified learning outcomes, including training for new staff, ongoing training for existing staff, and training in response to emerging needs. Collaborate with appropriate subject matter experts (SMEs), incl. Facilities managers and supervisors, to design learning opportunities based in competency theory, deliver training using effective modalities, and create training materials to support operational needs. Collaborate with Facilities staff tasked with providing training in their teams. Provide train-the-trainer guidance and ensure consistency and quality of programs produced by these functional trainers. Collaborate with other UHD Trainers to share resources and expertise when training needs converge across units. Coordinate and communicate with internal and external facilitators. Facilitate training on various topics. Establish working relationships with Facilities leadership and supervisory staff to understand the needs, priorities and vision for operational training, new employee experience, and professional development in Facilities. Work with supervisors at all levels to identify skills or knowledge gaps and understand desired learning outcomes. In close collaboration with relevant stakeholders, develop and refine a strategy for operational training and ongoing development for Facilities staff. Evaluate, analyze and report on training and onboarding programs effectiveness and return on investment. Provide data-informed recommendations for innovation and changes based on this assessment. Ensure alignment with priorities and vision set by Facilities leadership and overall strategy for training at UHD. Serve as point person to support the ongoing career development needs for Facilities employees. In partnership with Facilities leadership and UHD HR, develop solutions to address career development priorities including leadership development, competencies, and up-skilling to adapt to changes in the profession or technology. Collaborate with other UHD Training team members to identify where cross-functional development needs converge and to share expertise and maximize resources. Amplify existing opportunities, source and evaluate external resources, and collaborate with appropriate experts to create and deliver professional development content. Provide input to ensure professional development resources and opportunities are allocated in alignment with the vision established by Facilities and UHD leadership. In alignment with the vision and priorities of Facilities leadership, design and maintain a new employee protocol to supplement existing UHD-wide onboarding and orientation. Standardize procedures to ensure new employees have the information and resources they need, the opportunity to engage with key colleagues, and are effectively welcomed into their new teams. Create resources including checklists and provide guidance to supervisors on the expectations for bringing on a new employee to ensure consistency in the new employee experience. Customize onboarding protocol to fit the needs of employees at all levels and in various roles. Collect feedback on the onboarding experience to inform changes to the protocol. Lead in the planning and execution of Facilities training events in collaboration with relevant UHD teams and following established event planning protocol. Schedule meetings, book rooms, and arrange catering. Prepare supplies and materials; set up and break down rooms. Track attendance at trainings and events. Maintain training records using the UT learning management system (UTLearn): create events and sessions, record attendance, and generate reports. Support the HR team as a backup during peak periods with a priority of helping support facilities needs. Participate in Facilities, HR, and UHD-wide planning efforts, committees and meetings. Other related duties as assigned.