Service Desk Specialist
Century City, CAJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
Robert Half is seeking a Service Desk Specialist to support, image, and troubleshoot Microsoft 365, Mac, and Windows equipment. The role provides Tier 2 support to end users, including escalated ticket resolution and white-glove assistance for executives and VIP users. It also supports mobile devices, account access, endpoint management, MFA, and coordination with third-party vendors.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Email: valerie.montoya@rht.(com) for immediate consideration!
Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.
Hours: 10am -7pm (PST)
Top Skills:
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Enterprise and/or Entertainment Exp.
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5+ Years of Exp. in Escalated Service Desk
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White-Glove/VP/Exec Support
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M365, AD/Entra ID
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Windows/Mac OS Exp. (Blended Userbase)
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iOS/Android
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ITSM (ServiceNow)
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JAMF / MDM endpoint management
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L3 Ticketing
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Audio/Visual Set up/Troubleshooting
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MFA
Requirements
Day-to-Day Responsibilities
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Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service desk tickets
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Deliver white-glove IT support to executives and VIP users, ensuring a high level of responsiveness and discretion
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Troubleshoot and support Windows and macOS systems in a mixed-device environment
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Manage user accounts, permissions, and access in Microsoft 365, Active Directory, and various SaaS platforms
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Support mobile devices (iOS/Android), including setup, troubleshooting, and MDM/JAMF management
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Image, configure, deploy, and maintain laptops and desktops, particularly using JAMF for macOS devices
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Manage MFA setup, troubleshooting authentication issues, and ensuring security best practices
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Coordinate with third-party vendors (e.g., hardware providers, telecom, printers) for issue resolution and service request
Email: valerie.montoya@rht.(com) for immediate consideration!
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
How this job compares
Set against the 2,806 open IT Support jobs on Olive Jobs, counted November 8, 2026.
- Pay
- This postingNot listed
- California median$90–120K/yr104 salary ranges
- California median$28–35/hr75 hourly ranges
- Openings
- Olive Jobs lists 237 open IT Support jobs in California and 2,806 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in California
- Robert Half14 open
- TEKsystems13 open
- Insight Global7 open
- Experience
- This posting asks for at least 5 years of experience — more than three in four IT Support postings that state a minimum ask for (median 3 years, across 1,919 postings).
- Education
- 260 of the 2,806 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 8, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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