Warranty Analyst

Description ERock (NYSE: EROC) is enabling energy for a new era. ERock delivers onsite utility-grade power that gets customers up and running quickly, while supporting long-term grid development. ERock’s proprietary natural gas generators help critical facilities address grid constraints, interconnection delays, and outage risks while accelerating speed-to-power for new and expanding operations. Trusted by data centers, utilities, manufacturers, healthcare systems and government organizations, ERock engineers for rapid deployment, long-duration reliability, low local emissions, and scalable performance to meet the evolving energy demands of today and tomorrow.

Position Overview: We are seeking a detail-oriented, driven, and resourceful professional to lead warehouse-related warranty, quality, and vendor recovery activities. This role is heavily focused on data entry, tracking warranty and quality-related parts, and coordinating rework for parts returned to vendors for repair. In addition to supporting warranty, quality, and vendor recovery processes, this position will assist warehouse support teams by managing high-volume scheduled spare parts shipments that directly support service teams nationwide. Reporting to the Warranty Manager, this role works closely with Quality Control and Production teams to maintain a safe work environment while minimizing unnecessary costs. Occasional travel may be required to other company facilities, including a secondary storage warehouse near downtown Houston. Rare travel to service sites across the United States may also be required.

Key Responsibilities:

• Manage shipping and receiving activities for warranty returns, quality-rejected production parts, vendor rework assemblies, and vendor recovery programs.
• Maintain inventory accuracy and integrity by enforcing inventory control procedures and holding vendors accountable for timely return of reworked assemblies.
• Ensure proper labeling, tracking, disposition, and return of warranty and quality-related parts.
• Provide weekly status reports on warranty returns, rework activities, vendor turnaround times, and parts inventory.
• Coordinate and process vendor RMAs (Return Material Authorizations) for warranty claims and manufacturing-related rework.
• Receive, inspect, and process warranty returns from field service locations nationwide, and follow up with field teams to ensure timely return of required parts.
• Record shipment information, including weights, freight charges, and related documentation for accounting and inventory records.
• Safely load, unload, move, and store materials using manual and powered material-handling equipment.
• Operate forklifts, cranes, rigging equipment, and other required machinery in accordance with safety guidelines.
• Complete and maintain all required equipment certifications and recertifications.
• Support high-volume spare parts shipping operations in support of field service requirements.
• Perform additional duties and special projects as assigned by management.

Requirements

• At least two years of experience working in a warranty department, and/or processing warranty claims
• Must have high school diploma or GED
• Strong analytical and problem-solving skills, with exceptional attention to detail.
• Understanding of supply chain operations, including inventory management and logistics.
• Experience operating forklift (12 months +).
• Knowledge of warehouse safety and security procedures, and regulatory compliance requirements.
• Strong oral, verbal and written communication skills.
• Excellent organizational, time-management, and multitasking skills, with ability to prioritize competing demands and meet deadlines.
• Self-motivated and results-oriented, with ability to work independently and manage multiple responsibilities.
• Strong computer skills, including proficiency with Microsoft Excel, Outlook, Word, PowerPoint, and Smartsheet.
• Ability to safely lift, carry and move materials weighing up to 50 pounds regularly.

Preferred Qualifications:

• Have experience with Lean/Operational Excellence standards and practices (i.e. 5S, Kaizen, Six Sigma, etc.)
• Experience with Microsoft Dynamics 365 Business Central.
• Knowledge of/experience using inventory management systems.
• Experience working in a manufacturing environment.