Academic Support Specialist

Job Duties

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Job ID377077

LocationTwin Cities

Job FamilyLR-Clerical

Full/Part TimeFull-Time

Regular/TemporaryRegular

Job Code1885

Employee ClassAFSCME Unit 6 - Clerical

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About the Job

Bargaining unit consideration begins on November 10, 2026 and ends on November 16, 2026.

Admissions/Orientation Coordination (30%)

Take initiative to innovatively lead collaborative development and implementation of administrative systems for department wide admissions and orientation activities

Support planning and delivery of informational and orientation events for the department

Respond in timely way to questions and advise potential applicants on admission requirements and process

Work closely with the Graduate Admissions Office to keep up to date on procedures each year and maintain information listed in Slate

Independently oversee and manage admissions process, including:

tracking and reporting for all programs using Slate through the entirety of the admissions process;

tracking and guiding applicants through multiple application stages,

communicating with faculty and leading their review process, ensuring timely review of applicants and timely reporting within Slate,

independently troubleshooting issues,

communicating with relevant parties regarding needed materials through each stage of the process

Support planning and scheduling of interviews or on-campus visits for recruitment of identified applicants

Triage transfer curriculum evaluation to the proper reviewer

Department Course Scheduling (30%)

Take initiative to innovatively lead collaborative development and implementation of administrative systems for department wide course scheduling and instructional planning activities

Use PeopleSoft, CCS, ASTRA, and UM Analytics scheduling-related electronic systems for all courses responsible for within department

Develop and lead a system for gathering information from program area coordinators to organize and enter department course information (e.g., instructor, meeting pattern) by University deadlines

Maintain a system for course scheduling by providing timely information and training for scheduling partners (Program Area Coordinators, directors, etc.) about departmental course scheduling practices and procedures

Use electronic systems (e.g., Faculty Center, TwoStop, UM Analytics) to proof against scheduling database each term and reconcile discrepancies; alert Program Area Coordinators and departmental partners about issues and missing information

Regularly monitor course enrollments and communicate with scheduling partners to inform adjusting course settings and/or schedule as necessary

Coordinate with the Office of Classroom Management to schedule classrooms as needed for all departmental courses, ensuring priority deadlines are met

Work with instructors to request course cancellations. For cancelled courses, update One Stop and scheduling database

Academic Support (30%)

Take initiative to innovatively lead collaborative development and implementation of administrative systems for department wide programmatic and academic support activities

Verify & approve non-degree registrations

Assist students with non-degree registration processes

Track waitlists and provide registration permission to students

Track final exam schedules

Maintain an understanding of registration policies and procedures and update faculty, instructors, and students as needed about standards and changes (e.g., late enrollment, withdrawal, independent study)

Assist with textbook ordering and course packet submission

Oversee the dissemination and collection of Student Rating of Teaching (SRT) forms at the end of each term

Support collection and filing of course syllabi every semester according to department and University requirements

Respond in timely ways to student inquiries about courses, registration, and grades; inquiries may require sharing of information and troubleshooting

Serve as point person for student-related issues in PeopleSoft (permission numbers, prerequisites, non-degree enrollment, etc.)

Track semester grade submission including all reminders and tracking to ensure compliance

Provide administrative support to program area coordinators as needed; maintain program web pages, coordinate special events, programmatic and administrative planning

Develop and lead a system for working with program area coordinators to conduct annual student reviews, including gathering information from students, sharing with advisors, and compiling information to be distributed back to students

Develop and lead a system for working with program area coordinators to support organizing and/or communication related to students' program milestones

Assist students and faculty with scheduling and administering written preliminary exams according to program requirements

Department Administrative and Operations Support (10%)

Process copy requests for Paradigm

Assist with coordinating marketing and promotional efforts as well as website updates with CEHD Communications and Marketing

Collaboratively oversee the administrative office and public spaces. Maintain a welcoming and inclusive environment for all students, staff, faculty, and department guests

Assist guests, answer phones, monitor email, sort and distribute mail, receive deliveries, and perform routine office tasks when needed

Coordinate with the Department Administrator to help manage internal communications systems such as continuous updating of email listservs, directories, and websites related to personnel changes

Provide support with calendar management, meeting preparation, events (Fall and Spring Assemblies, Block Party, Commencement, etc.), conference room and space reservations

Serve as an additional resource or back up for other staff during times of high work volume, vacations, or other leaves

Support special projects and assignments as requested

Help maintain effective organization and documentation of office processes and procedures

Other duties as assigned

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Monday - Friday, 8:00 am - 4:30 pm. Overtime and consecutive Sunday work are not conditions of employment.

Qualifications

Required Qualifications:

High school diploma/GED and four years of related office and customer service experience. Training or education may be substituted for some experience.

Proficiency in Microsoft Office Suite and Google Applications.

Experience composing professional correspondence and business communications.

Demonstrated attention to detail, proofreading skills, and ability to prioritize multiple tasks.

Preferred Qualifications:

Experience working in higher education or the public sector.

Experience working independently and collaboratively in a team environment.

Experience coordinating events.

Experience using PeopleSoft, 25Live, or Slate.

Experience using Adobe Creative Cloud.

About the Department

The Department of Educational Psychology provides training in the in the cognitive, emotional, and social learning processes that underlie education and human development across the lifespan, including: the psychological foundations of education, quantitative methods in education, the practice and science of counseling psychology, school psychology, and special education. Faculty and students provide leadership and consultation to the state, nation, and international community. The department's scholarship and teaching enhance professional practice in schools and universities, community mental health agencies, business and industrial organizations, early childhood programs, and government agencies. https://edpsych.umn.edu

The College of Education and Human Development (CEHD), the University's third largest college, contributes to a just and sustainable future through engagement with the local and global communities to enhance human learning and development at all stages of life. We know diversity is necessary to do our best work and foster our humanity. That's why the CEHD community is collectively dedicated to cultivating an inclusive and equitable environment, embracing and celebrating all identities of our students, staff, and faculty. These values are also a moral imperative requiring continuous proactive measures and a firm stance against prejudice, discrimination, and systemic injustice.

Pay and Benefits

Pay Range: $24.81-$29.53/hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type:Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

Competitive wages, paid holidays, and generous time off

Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program

Low-cost medical, dental, and pharmacy plans

Healthcare and dependent care flexible spending accounts

University HSA contributions

Disability and employer-paid life insurance

Employee wellbeing program

Excellent retirement plans with employer contribution

Public Service Loan Forgiveness (PSLF) opportunity

Financial counseling services

Employee Assistance Program with eight sessions of counseling at no cost

Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the

time, the initial pay may not reach the maximum of the range. This approach ensures

that compensation reflects the value and unique contributions of each candidate while

maintaining equity within our organization. As part of our commitment to fair and

equitable compensation, please be aware that the salary offered to incoming candidates

will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Required application materials: resume and cover letter.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected].

Diversity

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

Minimum Education Required

High School Diploma or Equivalent

Minimum Experience Required

4 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55455

Job Type

Full Time

Place of Work

On-site

Requisition ID

377077

Job Benefits

Not specified