Onboarding Specialist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Kite is a digital platform for the fitness and wellness industry, offering software, payment solutions, and technology tools that help our clients grow. We’re a remote-first team with a high level of autonomy and flexibility. The Role You'll Play You'll guide new Kite customers through their software journey, from configuration and training to launch. As their trusted partner, you'll help every customer feel confident and set up for success.

• Lead virtual kickoff and training sessions, gathering requirements and configuring each customer's site to fit their business goals

• Spot opportunities to recommend additional Kite services and products that add value

• Partner with Engineering and Product teams to troubleshoot software challenges and resolve issues

• Build trust by sharing your firsthand knowledge of Kite products, services, and processes

• Follow up proactively to keep customers engaged, answer questions, and support their progress

• Schedule ongoing training to reinforce learning and drive adoption

• Stay current on Kite software, industry trends, and best practices

• Travel up to 25% of the time to onboard main clients in person and support go-live

Experience You Bring

• 2+ years of customer service experience in a client-facing role

• Time management skills, with the ability to prioritize and organize your workload

• Experience training, teaching, or presenting information to individuals or groups

• Comfort leading virtual meetings and building rapport on camera, plus clear communication across email, chat, and video platforms like Zoom or Google Meet

• Ability to listen actively, ask thoughtful questions, and solve problems with clarity and creativity

• Familiarity with database and internet-based software

• Knowledge of current industry practices and technology trends that affect customer success

• Experience in the boutique fitness studio industry is a plus, but not required

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $41,475.00 to $55,300.00. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about the potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.