Onboarding Consultant I

What is the Henry Schein ONEWay? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn't beGlobal Industry leaders today without all the individual contributions that bring our team together. Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we! If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!This position is Remote Job Summary This positionis responsible forprovidingthe functionalsolutionexpertiseto the customer during the onboarding process. Create and deliver workflow analysis presentations as well as organization build workshops. Conduct validation sessions for organization build, trial conversions,Smart Start, training plans,product analysis, and professional services statements of work (PST-SOW). This positionis responsible foroversight of end users, superuser, and other training delivered during the onboarding process.Managingthe coordination of thecontracttrainers, as well as ensuring the proper transfer of knowledge from workflow analysis and organization building workshops to the superuser and end user training.This position focuses oncustomers in all segments of thebusiness, including Private Practice and Strategic Accounts. What you will do * Coordinate theexecution of thedefinedcustomer training planswith the trainers.Schedule, create work assignments, andinform contracttrainers that provide superuser, enduser, and other training needs thatare delivered during the onboarding process.Conduct knowledge transfer discussions with trainers to providecustomer expectations, specific workflow needsandchange managementstrategies. * Complete Workflow Analysis and/oroversee atrainer that completes theonsiteWorkflow Analysis. * Work with the customer to complete the Organization BuildWorkshopsorSmartStartsand validation. Schedule and conduct planning, building, and validation workshops with the customer.During these workshops, you willassistthe customer in theconstructionof their database to meet the goals and needs of their organization. * Management of project tasks, add on training, and post Go Live tasks.Assistand collaborate with the projectmanager. AfterStrategic Account or DSOcustomers Go Live,continue tooversee and managethe remainingtasks and training that cannot be completed prior to the live conversion. * Recognize and provide input into process improvement.Leadprocess improvementeffortsas needed. * Work with other team membersas needed to operationalize new professional service offerings. * Collaborate with the Sales and Customer Success teams to adviseonthe successful onboarding of Henry Schein ONE purchased solutions as needed. * Worktoward andassistin the achievement of individual, team, department, and company goals. * Manage multiple/simultaneous Onboarding projects and resolve customer escalations. Travel/Physical Demands * Travel typically less than 10%-20%. Office environment. No special physical demands required. Qualifications Must have: * Typically, 2 to 4 years of related professional experience. * Typically, a bachelor's degree or global equivalent in related discipline. * Minimum of 3 years of practice management solution training or management, relevant Dental Industry experience, or Solut