Team Lead

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time/Supervisor/Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

Essential Duties and Responsibilities

• Assist in training and developing staff.

• Assist in member service oversight making sure all staff provide great customer experience.

• Very involved in front desk related tasks:

• Answering phone calls in a polite and friendly manner to assist with questions or concerns.

• Taking info calls.

• Assist in member check-ins, sign-ups, cancellations, and updating member account information.

• Great/meet potential members and provide gym tour.

• Assist to facilitate member service issues and questions.

• Assist with team member management and provide backup support to Club Manager as needed.

• Ensuring adherence to all company policies and procedures.

• Help create and maintain a positive image for the club.

• Assist overseeing cleanliness and appearance of gym.

• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.

• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Minimum Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness