Risk and Claims Specialist

Job Description

We are seeking a Risk & Claims Management Specialist to support a growing Risk and Safety Management team within a large, multi-location organization. This individual will assist with liability and workers’ compensation claims, case documentation, safety initiatives, and communication across multiple business locations.

This is a great opportunity for someone with strong administrative and customer service experience who is organized, detail-oriented, and interested in developing a career in claims, workers’ compensation, risk management, or workplace safety.

Key Responsibilities

• Input and maintain liability and workers’ compensation claims in accordance with established procedures.
• Communicate with employees, business locations, insurance representatives, and third-party vendors regarding claims and required documentation.
• Maintain accurate case files, records, reports, and supporting documentation.
• Assist with claims management, risk management, and workplace safety initiatives.
• Support compliance with internal safety procedures and OSHA-related requirements.
• Provide timely follow-up through phone, email, and internal communication platforms.
• Handle confidential and sensitive information appropriately.
• Manage multiple claims, cases, and priorities while maintaining accuracy and attention to detail.
• Identify potential safety or risk concerns and escalate issues to leadership when appropriate.
• Assist leadership with reporting, tracking risk metrics, and improving administrative processes.

Skills and Requirements

1. High school diploma or equivalent required. Associate degree preferred.

2. Previous claims experience. Experience supporting liability, workers’ compensation, insurance, or other types of claims.

3. Previous administrative experience. Comfortable managing documentation, data entry, files, emails, phone calls, and multiple follow-ups.

4. Strong communication and customer service skills. Able to communicate professionally with employees, leadership, insurance representatives, and third-party vendors.

5. Strong organization and Microsoft Office skills. Detail-oriented, able to multitask, and proficient with Outlook, Word, and Excel. Workers’ compensation or liability claims experience Risk management or safety experience Retail or multi-location experience OSHA knowledge Ability to type approximately 60 WPM

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].