Instructional Technology Coordinator, School of Architecture

:Work performed by the Instructional Technology Coordinator will span multiple, concurrent projects often under pressure from hard deadlines and/or time limitations. Specific needs can change throughout the semester.Daily Operational SupportAdvanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc.Address and resolve high-priority issues with a sense of urgency.Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment.Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.Technical CoordinationParticipates in technical planning for technology-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Instructional Technology Services.Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares.Lead and participate in other projects and functions as assigned.Customer ServiceDeliver excellent customer service, coordinating activities with the Technology Services Coordinator.Gather information on issues and coordinate responses to ensure resolution.Follow up on issues with the goal of solving problems quickly and skillfully.Establish close communication and positive working relationships with faculty, staff, and students.Exercise good judgment and make decisions to support defined goals and objectives within existing guidelines.