IT Coordinator

Responds to and resolves inquiries and requests for assistance with IT equipment including but not limited to workstations, printers, networking, event ticketing, video equipment, and related software products. Provides exceptional customer support for Texas Athletics staff, student athletes, and visitors. Interacts and communicates with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.Installs, configures, upgrades, and supports software and hardware in accordance with departmental and campus policies. Utilizes system management software to provide remote troubleshooting for departmental IT equipment. Provides technical support for events hosted by the department including but not limited to internal staff requests, stats, TV, AV, media and other invited parties, and ticketing. Aides in development of IT support policies and procedures for events. Participates in technical planning and documentation for Texas Athletics IT and Texas Athletics sponsored events. Establishes close communications and good working relationships with staff, external partners, and management.Maintains accurate information efficiently across several systems, including support issues and inventory management. Provides guidance and input for lifecycle planning and IT budget expenditures.Other related functions as assigned. Drive a UT or rental vehicle on and off campus. Consistently exemplify the core values and quality service standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. In compliance with Title IX of the Education Amendments of 1972 and Texas Education Code Sec. 51.252, this position may be a Non-Confidential Employee as defined by University policies on Sex Discrimination, Sexual Harassment, Sexual Assault, Interpersonal Violence and Stalking. As a Non-Confidential Employee, individuals employed in this position will report incidents of such prohibited conduct to the Universitys Title IX Coordinator or Deputy Title IX Coordinator as required by applicable law or University policy. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.