Information Technology Coordinator II

Customer Support: Offer end-user support for computers, peripherals and IT services, both remotely and on-site. This includes installation, diagnosis, repair, maintenance, security and upgrades for hardware, software, and peripherals. Work closely with clients to understand and address their needs. Assist with both mainstream and specialized software. Coordinate with central and external IT services as needed.Change Management: Facilitate IT asset changes, including vetting vendors and hardware/software solutions, inventorying, deploying and processing equipment for end of life.Information Maintenance: Maintain and update accurate information across various systems, including but not limited to documentation and inventory management.Network Planning and Support: Coordinate and provide support for the network and server infrastructure to enhance collaborative work both within and outside the organization. This includes troubleshooting endpoint device networking issues and assisting in the planning and execution of networking projects as required.Social Media Support (Backup): Serve as backup social media administrator. When assigned, monitor official accounts, post approved content, and escalate urgent issues per University/Division policies and crisis protocols. Coordinate with Marketing/Communications and document per procedures.As Assigned: Lead and assist projects and tasks of varying scopes as assigned.