Classroom Helpdesk Coordinator
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Classroom Helpdesk Coordinator oversees student technicians and coordinates classroom AV checks, staffing, and helpdesk coverage. The role supports Tier 1 phone and dispatch operations, incident logging and client communication through ServiceNow, inventory tracking, and classroom technology records. It also supports summer classroom projects, oversees testing and reporting for the Lectures Online application, directs annual inventory and furniture audits, and maintains online tools and documentation.
Skills & qualifications
Skills
Full job description
Oversee student technicians by scheduling and supervising morning AV classroom checks, coordinating staffing for room checks and helpdesk coverage, and managing personnel changes, onboarding, and performance monitoring.Support helpdesk operations by providing Tier 1 phone and dispatch assistance, logging incidents and facilitate client communication through ServiceNow, and maintain accurate inventory tracking and maintenance logs.Support Project based initiatives with student resources and other technical expertise - especially for Departmental and General-Purpose Classroom projects during the summer.Manage classroom databases by maintaining accurate classroom technology records and room documentation.Oversee the Lectures Online application to test and report AV malfunctions.Support annual inventory by directing student employees to locate and document assets.Support GPC reset furniture audits by directing student employees to report missing or damaged classroom furniture.Ensure accuracy of online tools and internal documentation while fostering student engagement through strategic social media initiatives.
How this job compares
Set against the 4,016 open Technical Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This postingNot listed
- Texas median$74–110K/yr70 salary ranges
- Texas median$24–36/hr50 hourly ranges
- Openings
- Olive Jobs lists 268 open Technical Support jobs in Texas and 4,016 across the US. 6% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- UNIVERSITY OF TEXAS AT AUSTIN (this employer)32 open
- Apple23 open
- Oracle10 open
- Experience
- Technical Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (2,632 postings).
- Education
- 375 of the 4,016 open Technical Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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- AV Classroom Support Technician, College of Fine ArtsUNIVERSITY OF TEXAS AT AUSTIN · Austin, TX
- Audio Visual Systems Support TechnicianUNIVERSITY OF TEXAS AT AUSTIN · Austin, TX
- Service Desk RepresentativeUNIVERSITY OF TEXAS AT AUSTIN · Austin, TX
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