TX Supervisor Workforce Development - Energy Delivery Operations Skills Training Center

Compensation

$131,000.00 - $131,000.00 / Yearly

Hours Per Week

40

Number Of Positions

1

Job Description

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00

Supervisor, Operations Skills Training - Enterprise Learning

The Supervisor, Operations Skills Training, is responsible for leading the planning, delivery, evaluation, and continuous improvement of high-quality technical training for FirstEnergy's physical workforce across the company. This position provides direct leadership to instructors and training staff who support field-based skilled craft disciplines, including line, substation, transmission, relay, network, and other operational training programs. The role ensures training is delivered safely, consistently, and with the rigor necessary to build employee capability, support operational readiness, meet compliance obligations, and

reinforce high-performance expectations across Enterprise Learning.

Responsibilities include:

Provide leadership and oversight for the new apprenticeship program by ensuring all associated safety expectations, training requirements, instructor assignments, schedules, resources, and program activities are planned, communicated, and executed in alignment with Enterprise Learning standards, operational needs, and company safety practices.

Lead, coach, and develop direct reports by conducting meaningful performance evaluations, regular check-ins, observation feedback, and development planning that promote accountability, technical excellence, and high-performance work behaviors.

Participate in recruiting, interviewing, selection, onboarding, and retention efforts for instructors and training personnel, ensuring candidates meet the technical, instructional, safety, and leadership expectations required to support enterprise-wide training needs.

Establish clear priorities, develop effective schedules, manage workload across instructors and locations, and adjust plans as needed to meet changing operational priorities, staffing constraints, emergency response needs, and business requirements.

Ensure instructor qualifications, certifications, technical proficiency, and required instructional competencies are obtained, maintained, documented, and aligned with program requirements and company expectations.

Communicate, reinforce, and model department policies, Enterprise Learning standards, safety expectations, learning governance requirements, and professional conduct expectations for all training activities.

Drive continuous improvement efforts that strengthen training rigor, increase

consistency across the company, improve trainee readiness, and add measurable value to Operations and Enterprise Learning.

Coordinate the analysis, design, development, implementation, and evaluation of effective training materials, practical exercises, assessments, evaluations, and programs that support field-realistic skill development and operational performance.

Manage budget considerations when planning instructor development, training delivery, travel, equipment, materials, contract support, and training center activities; promote responsible stewardship of company resources while maintaining training quality and safety.

Through direct observation, performance data, student evaluations, and business feedback, ensure training programs and instructors meet established expectations for:

Clear, effective, and engaging classroom, field, lab, and hands-on instruction

Accurate application of company policies, work methods, technical standards, and program requirements

Strict adherence to safety practices, procedures, hazard recognition, and safe work behaviors

A professional learning environment that promotes accountability, preparation, participation, respect, and successful skill demonstration

Communicate with leadership, business partners, and Operations supervision regarding instructor observations, trainee performance, program effectiveness, safety concerns, and opportunities to improve training quality and workforce readiness.

Administer training section activities by:

Partnering with Operations, Enterprise Learning leadership, Human Resources, Labor Relations, Safety, and other departments to identify training needs, evaluate business impacts, and recommend practical solutions

Analyzing training requests to determine scope, audience, learning objectives, resource needs, costs, scheduling impacts, and alignment with Enterprise Learning governance expectations

Communicating budget limits, project timelines, training standards, delivery expectations, and workload priorities to direct reports

Developing and maintaining workload schedules, annual training plans, training center calendars, instructor assignments, and contingency plans to support company-wide operational training demand

Ensuring accurate and timely submission of attendance, completion, evaluation, qualification, observation, budget, and month-end reporting information in approved systems

Keep the manager informed of training requests, schedule risks, staffing needs, budget considerations, management discussions, meeting outcomes, program performance, and emerging issues that may affect delivery commitments or operational readiness.

Identify future training opportunities, emerging workforce needs, technology

enhancements, field performance gaps, and process improvements that strengthen the capability of the physical workforce and support long-term business objectives.

Participate in the exit interview process and use feedback, trends, and lessons learned to support employee retention, improve leadership practices, and strengthen the overall training organization.

Assist in work of a higher classification and perform other duties as assigned, including support for enterprise initiatives, storm response training needs, special projects, and cross-functional workforce development efforts.

Qualifications and expectations:

Bachelor's degree in Business Administration, Education, Personnel Administration, English, Communications, or a similar discipline with six years of related experience or an Associate degree with training experience with eight years of related experience, including training and technical supervisory experience, is highly preferred

In lieu of a Bachelor or Associate degree, a minimum of a High School Diploma or GED, along with ten years of related experience, including, technical supervisory and training experience, and working experience in distribution lines, transmission lines, substation, relay, and ducted network craft disciplines is required

Demonstrated leadership ability with a record of setting clear expectations, holding employees accountable, developing talent, resolving barriers, and leading teams through change.

Strong oral and written communication skills, including the ability to keep direct reports, peer leaders, Operations partners, and senior leadership informed of issues affecting training programs, schedules, performance, and employee development.

Ability to coordinate the proper use, care, availability, and readiness of training equipment, vehicles, tools, technology, hardware, audio-visual resources, training yards, and facilities needed to support safe and effective instruction.

Experience evaluating emerging technologies, instructional methods, data tools, and technical resources that can improve training delivery, learner engagement, assessment quality, and operational performance.

Commitment to continuous professional development through training seminars, industry benchmarking, professional resources, and ongoing learning related to adult education, technical instruction, safety, workforce development, and utility operations.

Sound leadership and decision-making skills for guiding the design,

implementation, evaluation, and improvement of training programs that require consistent standards, measurable outcomes, and high levels of trainee performance.

Demonstrated ability to ensure training materials, lesson plans, assessments,

practical evaluations, field exercises, and documentation meet department quality standards, technical accuracy expectations, safety requirements, and business needs.

Effective verbal communication skills to impart information and convey ideas clearly and persuasively

Leadership and decision-making abilities that demonstrate commitment to

customer service, workforce readiness, safety, operational excellence, and

responsible use of company resources.

Understands how strategies and decisions affect employees, the organization, and customers

Ability to accept and promote change

Ability to oversee the implementation of changes for direct reports

Ability to foster an environment that recognizes success and positively promotes improvement Human relations skills to:

Serve as a role model for direct reports

Exercise flexibility in working with people at all levels through written and verbal communication that provides clear and concise instructions

Ability to support budget planning, monitor spending, evaluate cost-effective training solutions, manage travel and resource decisions, and communicate financial considerations in a clear and responsible manner.

Ability to motivate and lead by example

Sound judgment to evaluate employee performance, identify strengths and

development needs, communicate expectations clearly, address performance gaps promptly, and recognize high-quality results.

Ability to lead in a high-performance environment by establishing rigorous standards, measuring results, following through on commitments, and promoting a culture of preparation, accountability, professionalism, and continuous improvement.

Willingness to travel overnight when necessary

Possession of a valid driver's license and/or CDL, as necessary

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

Payrate: $131,000

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYzNDQ3LjEwNDEyQGZpcnN0ZW5lcmd5Y29tcC5hcGxpdHJhay5jb20

Place of Work

On-site

Requisition ID

105299-7819