Founding Operator

☀️ About Nowadays We’re building the future of in-person connection—from intimate exec offsites to conference-scale company retreats. Nowadays is the first AI-powered platform for planning corporate events. Our software handles everything from venue sourcing to vendor negotiations, making it dramatically easier and faster for teams to meet IRL. We’ve planned events around the world for companies like Google, Amazon, and Quantstamp—and we’re just getting started. Our mission is simple: make it easier for teams to create meaningful moments together. 👥 Who We Are We’re a sister-founded team based in San Francisco. We move fast, care deeply, and genuinely enjoy working together—whether that’s running a complex offsite or hosting a Friendsgiving at the Nowadays house. We believe the best teams:

• Take ownership
• Stay scrappy
• Celebrate wins (big and small)
• Enjoy building and hanging out together

Recent team moments include flying trapeze, steak-offs at home, hauling a Christmas tree to the office, post-launch spa days, and racing an Ironman Relay. 🎯 What This Role Is This is a zero-to-one operations role. You’ll take messy, fast-moving workflows and turn them into systems that are simple, teachable, and scalable—without losing the human care that defines Nowadays. You’ll sit at the intersection of ops, product, engineering, and customers, helping the company move faster and cleaner as we scale. 💼 What You’ll Do Event Operations & Client Communication (≈80%)

• Own events end-to-end, including clear, on-brand written and verbal client communication
• Own and evolve the full operational flow—from first request to post-event wrap
• Act as the point person for triaging urgent vs. non-urgent ops issues
• Turn tribal knowledge into clear documentation, onboarding materials, and reusable templates

Building for Scale (≈20%)

• Build scalable playbooks for: • Running a single complex event start-to-finish

• Managing many events in parallel

• Partner closely with engineering to: • Translate customer feedback and bugs into clear product requirements

• Help test, validate, and refine tools before launch

• Create and maintain internal resources, including: • Ops onboarding docs (for interns, new hires, and even devs)

• Client-facing guides and planning templates

🥇 What We’re Looking For

• A client-first mindset, with the understanding that this can sometimes mean late nights or weekend work
• Ability to juggle multiple workstreams and prioritize quickly
• Strong instinct for turning complexity into clarity
• Deep care for process, without sacrificing momentum
• Extreme attention to detail
• Comfort working across ops, product, engineering, sales, and clients
• Clear, thoughtful communication and strong judgment
• Enjoyment in building systems other people can run
• Desire to shape how a company operates, not just follow a playbook

✨ Bonus Points

• Zero-to-one startup experience
• Experience owning client relationships end-to-end
• Strong intuition for customer experience and boundaries
• Experience writing clear tickets in tools like Linear or Jira
• Comfort with basic SQL or data analysis for operational questions
• Comfort using AI and automation tools to replace manual, repetitive work

📝 The Details Compensation: $90K–$130K base + 0.25%–1% equity (flexible by experience) Location: In-person, San Francisco Perks:

• Free lunch + dinner
• Quarterly team offsites (yes, including the White Lotus S3 hotel in Thailand)
• Monthly fitness stipend
• Health insurance
• 12 weeks paid parental leave
• Generous PTO + required recharge time
• High ownership, autonomy, and direct access to founders
• Access to top venues, events, and travel experiences