Product Support Team Lead

JOB REQUIREMENTS: Global Product Support Team Lead BECOME PART OF OUR TEAM Here at BRP, we're creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements, and aspirations are a reflection of our teams' exceptional expertise. Want to bring your true self on this adventure? We are looking for a Global Product Support Team (Can-Am Off-road) who will report to the Manager, Global Product Support Off-Road Products, Customer Services and who'll be tasked with overseeing the team, supporting our dealers and working collaboratively with other departments. As part of your role, you'll be significantly contributing to the product performance and be at the forefront of delivering outstanding service to BRP's customers. YOU'LL HAVE THE OPPORTUNITY TO: Act as a mentor, coach and point of contact to a team located in different countries worldwide. Ensure continuous employee development and promote a high level of engagement through dynamic and inspiring leadership. Ensures the delivery of technical support for Can-Am Off-Road Products, with a consistent alignment of service levels. Collaborate and ensure a strong working partnership closely with key business partners and stakeholders internally and externally sharing insights and trends and be recognized as the voice of the dealer favoring an outside-in mindset. Responsible for implementing innovative ways to operate the department and ensure continuous improvement on key opportunities by using analytic capabilities, change management skills and sound judgment. Provide recommendations and implement resolutions to identified opportunities. Provide input on strategic alignment and vision to successfully deliver key objectives. Assures alignment of warranty decisions and practices with company expectations in ways that contribute to its ongoing success. Identify, plan, execute and monitor continuous improvement projects. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES: REQUIRED: 5+ years of relevant experience in customer service/support. Possesses a mechanical aptitude with the general understanding of diagnosing, repairing and maintaining recreational vehicles. Experience having the ability to lead by influence and inspire others to drive results. Proven success in building, executing... For full info follow application link. BRP US Inc. is an Equal Employment Opportunity and Affirmative Action Employer. The objective of the Company is to recruit, hire, train, compensate, and promote into all job levels, the best qualified applicants without regard to race, creed, color, national / ethnic origin, citizenship, ancestry, religion, sex, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, pregnancy, military status and/or any additional status protected by federal, state, provincial or local laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/41BC988F14174B0E Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.