
Technical Product Advisor Off Road
STURTEVANT, WIJobSeen todaySeen in employer's feed today
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Job overview
The Global Technical Product Advisor (Off Road) reports to the Product Support Team Lead and provides technical service solutions for dealers and customers. The role supports the dealer and distributor network, delivers technical assistance to dealership technicians, and collaborates with Warranty and Customer Care. It also advises and coaches dealers, identifies product-related challenges, and escalates emerging issues to support service improvements.
Skills & qualifications
Skills
Qualifications
Full job description
JOB REQUIREMENTS: GLOBAL TECHNICAL PRODUCT ADVISOR (OFF ROAD) We are looking for a Global Technical Product Advisor who will report to the Product Support Team Lead, and who'll be tasked with helping us find and provide technical service solutions for our dealers and customers. As part of your role, you'll be significantly contributing to the organization's growth. You'll be at the forefront of delivering outstanding service to BRP customers and dealers. BECOME PART OF OUR TEAM Here at BRP, we're creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams' exceptional expertise. Want to bring your true self on this adventure? YOU'LL HAVE THE OPPORTUNITY TO: Provide comprehensive global product support to our Dealer/Distributor Network, ensuring alignment with our brand promise and delivering exceptional technical assistance. Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs. Product support will be for on water product line. Collaborate closely with other departments such as Warranty and Customer Care to streamline processes and enhance customer satisfaction. Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards. Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement. Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network's reputation. Monitor and escalate emerging issues or trends promptly, contributing to ongoing improvements in our support services and representing your sector effectively. YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES: Required: Technical degree or equivalent experience in Powersports, automotive, marine, or small engine mechanics. 5 plus years of relevant technical/mechanical experience in Powersports, Automotive or the Marine industry. Proficiency in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory. Ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogs,... For full info follow application link. BRP US Inc. is an Equal Employment Opportunity and Affirmative Action Employer. The objective of the Company is to recruit, hire, train, compensate, and promote into all job levels, the best qualified applicants without regard to race, creed, color, national / ethnic origin, citizenship, ancestry, religion, sex, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, pregnancy, military status and/or any additional status protected by federal, state, provincial or local laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6CD4D2A6D2924B33 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.
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