Shop Field Service Lead

JOB REQUIREMENTS: About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes: Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation Paid Sick Time Join Our Team as a Shop/Field Service Lead at Epiroc! At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training. Shop/Field Service - Lead helps to execute the Service Marketing plan and strategy through interaction with the Service Tech group. This role will focus on daily service operations/coordination of technicians while developing technical competency within the group. Additionally, they act as the senior technical advisor to the group, and travel with technicians as needed to aid speedy resolution of highly technical issues. Shop/Field Service -Leads provide additional focus on customer issue resolution management processes throughout the location's customer base and work within the established... For full info follow application link. Epiroc is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual preference, genetic information, protected veteran status, gender identity, or any other protected class designation. Job promotions at Epiroc will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work with others. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/18940668A5A84DB8