Technical Service Manager

JOB REQUIREMENTS: Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Forward Deployed Resources Team (FDR) is dedicated to supporting public safety agencies across North America. Our mission is to provide critical technical resolution to our customers through enhanced customer relationships, onsite technical expertise, and ongoing professional services. This organization drives operational acceptance and satisfaction while assuring timelines and budgets are maximized for efficiency.Job Description Motorola Solutions is seeking an experienced Technical Service Manager to lead our technical support engineering team in delivering mission-critical communication solutions. This role centers on driving high-efficiency escalation management, operational speed, and service delivery across complex public safety environments. Combining deep technical authority with project management expertise, the TSM will optimize issue-resolution workflows, eliminate resolution bottlenecks, and enforce strict SLA compliance to ensure continuous operational readiness for our clients. This is a fully remote position, with up to 50% travel to customer sites across North America. Preference for candidates based in Eastern/Central locations. Job Responsibilities: Team Leadership & Account Management Lead, mentor, and develop technical service engineers, building a high-performance customer-centric culture focused on execution speed and accuracy. Manage critical customer relationships during high-pressure outages and major incidents, maintaining proactive, transparent communications. Oversee the day-to-day operations of the technical service department, including incident management, problem resolution, and service request fulfillment. Escalation Management & Rapid Resolution Efficiency Act as a primary point of escalation for complex technical issues, collaborating with engineering and product teams for resolution. Establish streamlined escalation paths, clear response protocols, and rapid triage workflows to dramatically reduce Mean Time to Resolution (MTTR). Identify training needs for the technical service team and... For full info follow application link. Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/64DC215130484FFF