Desktop Technician
Gastonia, NCJobSeen todaySeen in employer's feed today
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At a glance
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Job overview
CaroMont Health seeks a Desktop Technician to provide first-level support and maintenance for PCs, laptops, printers, and related peripherals. The role installs, diagnoses, repairs, upgrades, and maintains hardware and software, responds to end-user problems, and provides training as needed. It also logs and resolves or dispatches trouble calls, documents resolutions, and evaluates trends to help prevent future problems.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary: Responsible for first level support and maintenance of PCs, laptops, printers and related peripheral equipment and timely response to end user problem calls. Install, diagnose, repair, upgrade and maintain all PC related hardware and software to insure optimal workstation performance. Responsible for troubleshooting problems in a timely, professional and efficient manner, providing end-user training and education as needed. Responsible for receiving and logging trouble calls and for resolving or dispatching them to second-level resources in a timely manner. Document problem resolution and evaluate trends in order to prevent future problems.
Qualifications: Associate''s degree from a recognized college or university majoring in Information Systems, Computer Science or related field or equivalent experience. At least one year experience in microcomputer support and hardware troubleshooting preferred. Experience in installation, training and support of PC based office automation applications including Microsoft Word and Excel. Must possess current technical knowledge of personal computers and related peripherals, PC hardware components, operating systems, management utilities and applications. A+ and MCP certification preferred. Good interpersonal communication skills and customer service orientation required.
EOE AA M/F/Vet/Disability
How this job compares
Set against the 2,786 open IT Support jobs on Olive Jobs, counted November 10, 2026.
- Pay
- This postingNot listed
- US median$74–100K/yr924 salary ranges
- US median$25–31/hr735 hourly ranges
- Openings
- Olive Jobs lists 42 open IT Support jobs in North Carolina and 2,786 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in North Carolina
- Experience
- IT Support postings that state a minimum ask for 2 years of experience at the median; the middle half ask for 1 to 4 years (1,895 postings).
- Education
- 259 of the 2,786 open IT Support jobs (9%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 10, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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