Technology Support Analyst
University of North Carolina at Charlotte
Charlotte, NCFull-timeSeen todaySeen in employer's feed today
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At a glance
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Job overview
The Technology Support Analyst works in the University of North Carolina at Charlotte’s Office of OneIT. The role supports Windows and macOS environments by resolving hardware, software, network connectivity, and operating system issues; managing helpdesk tickets; deploying and upgrading equipment; and supporting user onboarding and offboarding. A bachelor’s degree in a related technical field or an equivalent combination of education and experience is required. Two years of IT experience is preferred.
Skills & qualifications
Skills
Qualifications
Full job description
Position Number: 008015
Department: Office of OneIT (Adm)
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
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Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and operating system issues for Windows and macOS environments.
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Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting Service Level Agreements.
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Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
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User Onboarding/Offboarding: Set up new hire workstations, configure accounts, and process returned hardware.
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Collaboration: Escalate complex technical problems to OneiT teams when necessary.
Minimum Experience / Education:
Bachelor’s degree in computer science, computer engineering, math, or engineering, or a related technical degree; or an equivalent combination of education and experience. Related information technology experience may be substituted on a year-for-year basis for the required education.
Preferred Education Skills and Experience:
- 2 years of experience in the information technology field
How this job compares
Set against the 2,922 open IT Support jobs on Olive Jobs, counted October 29, 2026.
- Pay
- This postingNot listed
- North Carolina median$61–89K/yr24 salary ranges
- US median$25–30/hr785 hourly ranges
- Openings
- Olive Jobs lists 57 open IT Support jobs in North Carolina and 2,922 across the US. 2% of them nationwide are listed as remote or flexible.
- Hiring the most in North Carolina
- Experience
- This posting asks for at least 2 years of experience; IT Support postings that state a minimum ask for 2 years at the median (2,041 postings).
- Education
- 525 of the 2,922 open IT Support jobs (18%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 29, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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