Field Operations IT Support Specialist

A Snapshot of Your Day

In this role, you will serve as a trusted operational and technical support partner for the Transformer Service organization within our Grid Technologies division. You will work closely with Transformer Crews, Resource Managers, Project Managers, Warranty Technicians, IT, Cybersecurity, Networking, Vendors, and service providers in North America to remove technology and process barriers that affect field execution. Your day may include troubleshooting a field connectivity or software issue, coordinating device deployment, maintaining asset records, supporting onboarding, improving SharePoint and OneDrive processes, or providing clear updates to leaders and field personnel. The position is based in Selma, NC and may require occasional travel to support field operations and business initiatives.

How You’ll Make an Impact

• Serve as the primary operational and technology support resource for Transformer Service field personnel, taking ownership of issues from initial assessment through documented resolution.

• Plan and coordinate the procurement, configuration, deployment, tracking, and lifecycle support of field technology, including rugged computers, mobile devices, satellite internet equipment, cellular services, accessories, and specialized service tools.

• Lead cross-functional resolution of hardware, software, connectivity, access, certificate, and network-related issues by partnering with IT, Cybersecurity, Networking, Digital Workplace, internal business teams, service providers, and external vendors.

• Improve field collaboration and information access by administering SharePoint and OneDrive solutions, coordinating network-drive migrations, organizing team content, and promoting consistent digital work practices.

• Establish accurate, auditable records for equipment, inventory, cellular lines, eSIMs, billing ownership, assigned users, deployments, and support activity through well-maintained Excel trackers and approved enterprise systems.

• Develop practical training guides, onboarding resources, standard work instructions, and job aids that strengthen user adoption, reduce repeat issues, and enable field employees to work more independently.

What You Bring

• An associate degree in information technology, business operations, engineering technology, or a related discipline is preferred; or equivalent

• 1+ years of experience in technical support, field-service operations, IT coordination, device deployment, service operations, or a comparable customer-facing support environment.

• Proficiency with Windows and Microsoft 365, including Outlook, Teams, Excel, SharePoint, and OneDrive, together with the ability to learn specialized field applications and enterprise systems.

• Working knowledge of Wi-Fi, cellular and satellite connectivity, VPN, IP addressing, network ports, certificates, software access controls, and common device-troubleshooting practices.

• Demonstrated ability to manage competing priorities, coordinate across multiple stakeholders, communicate technical information clearly, and carry complex issues through to resolution.

• A highly organized, service-oriented approach; sound judgment; attention to detail; and the ability to work independently in a fast-paced field-service environment.

• Ability to handle and move standard computer and field-technology equipment, maintain an orderly equipment area, travel occasionally, and satisfy applicable site-access and safety requirements.

About the Team

Grid Technologies

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Rewards

• Career growth and development opportunities; supportive work culture

• Company paid Health and wellness benefits

• Paid Time Off and paid holidays

• 401K savings plan with company match

• Family building benefits

• Parental leave

https://jobs.siemens-energy.com/jobs

Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local

law.