Field Services Engineer
Gaffney, SCJobSeen 4 days agoSeen in employer's feed 4 days ago
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At a glance
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Job overview
The Field Services Engineer provides onsite desktop support across office and factory environments, covering break/fix, deployments, and escalations for computers, printers, scanners, and conference room A/V systems. The role uses ITSM processes and endpoint-support tools, performs incident management and root-cause analysis, maintains support documentation, and applies Windows troubleshooting and basic network diagnostics.
Skills & qualifications
Skills
Qualifications
Full job description
Field Services engineer
Location : Gaffney SC
We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.
Key Responsibilities
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Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
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Monitor ticket queues and assign tickets through ITSM tools;
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Perform incident management, RCA for major incidents, and drive issue prevention.
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Create and maintain SOPs, runbooks, and knowledge articles.
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Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
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Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
Mandatory Skills
(Top 5 Keywords or skills)
Skill Proficiency
Years of Experience
Basic Knowledge
Medium
Expert
Desktop Support - Field services
3 - 5 years
Windows 11 support, laptop/desktop hardware troubleshooting, printer support
x
Audio visual devices
2-3 years
Cisco VC devices troubleshooting, Telephony
x
Networking / WIFI
2-3 years
Troubleshoot network / WIFI issues
x
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
How this job compares
Set against the 701 open Desktop Support jobs on Olive Jobs, counted November 4, 2026.
- Pay
- This postingNot listed
- US median$57–70K/yr176 salary ranges
- US median$25–30/hr260 hourly ranges
- Openings
- Olive Jobs lists 12 open Desktop Support jobs in South Carolina and 701 across the US. 1% of them nationwide are listed as remote or flexible.
- Hiring the most across the US
- TEKsystems87 open
- Cognizant (this employer)61 open
- Robert Half Technology45 open
- Experience
- This posting asks for at least 4 years of experience — more than three in four Desktop Support postings that state a minimum ask for (median 2 years, across 499 postings).
- Education
- 23 of the 701 open Desktop Support jobs (3%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on November 4, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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