Support Associate | West Penn Hospital

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

Facilitates and supports the daily business operations of various departments. Assists the managers with clerical functions, data entry, payroll maintenance, education, tracking, associate scheduling, and budget information.

ESSENTIAL RESPONSIBILITIES:

• Provides clerical support, maintains inventory, and copies and distributes appropriate information / communications / reports. (40%)

• Assists with scheduling and coordination of department specific projects, gathering data as directed by department leader. (30%)

• Prioritize workflow and complete within defined time parameters. (10%)

• Collects, sorts, distributes and prepares incoming and outgoing mail. (10%)

• Manage customer service issues and resolve related problems. (10%)

• Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

• High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.

• Excellent customer service and organizational skills.

Preferred

• Experience with various computer software programs.

• 0-1 years’ experience.

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice (https://dokumfe7mps0i.cloudfront.net/oms/4391/document/2026/1/doclib\_458575\_QLVK9\_1769448333304228022\_1769448333396/1769448333396.pdf)

Req ID: J291648