Outpatient Infusion Office Coordinator

Outpatient Infusion Office Coordinator

Department: OUTPATIENT INFUSION

Job Summary

The Medical Office Coordinator in the Outpatient Infusion Unit will assist in the coordination of care by accurately scheduling and pre-registering patients for the Infusion Unit in addition to performing tasks related to these functions in a work queue and managing administrative tasks. The Outpatient Infusion Office Coordinator maintains a vast knowledge of medical terminology, understands difference between clinical and non-clinical matters, and forwards all clinical matters to the appropriate clinical staff/provider.

Provides indirect patient care in the office/clinic setting. Coordinates phone calls, appointments and prescription authorizations. Acts as liaison between the patients and clinical staff and/or provider. Manages providers schedule, canceling/rescheduling as necessary. Performs various clerical duties such as correspondence to patients and/or insurance companies.

Core Job Responsibilities

• Ensures charts, documents and clinical testing are prepared, coordinated and completed prior to patient’s next appointment.

• Works as a clerical member of the patient’s care team.

• Utilizes phone notes for all communication/documentation between self and patient.

• Answers phone calls professionally, referring calls to clinical staff when appropriate.

• Reviews schedule on daily basis identifying any problem areas and communicating to Practice Manager.

• Handle prior authorizations for all medications.

• Performs order entry, i.e.: enter orders, medication referrals, clarifies orders with providers.

• Retrieves records from all sources for follow up appointments.

• Faxes tests, records to providers/patients, signed orders, etc.

• Completes forms completion, obtains provider signatures, makes copies and sends to recipient.

• Enters prescription refill requests, phones in/faxes/mails prescriptions as directed by provider.

• Works referrals to ensure timeliness of appointment scheduled for testing, new consults, etc.

• Manages provider schedules, canceling and rescheduling as needed.

• Cross trains in other clerical positions, as applicable.

• Sends letters to patients regarding normal test results.

• Sends letters to insurance companies appealing denied services or medication.

• Facilitates provider to provider calls.

• Performs other duties as required.

Education/Experience Requirements

REQUIRED:

• High School Diploma or equivalent

• 1-2 years of experience in a healthcare related setting

• Demonstrated ability to prioritize work and communicate effectively

• Strong computer skills

Preferred:

• Experience with insurance company rules/regulations and medical terminology strongly recommended

Licensure/Certification Requirements

Disclaimer

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Job Details

Req Id 99312

Department OUTPATIENT INFUSION

Shift Days

Shift Hours Worked 8.00

FTE 0.94

Work Schedule HRLY NON-UNION-8 HR

Employee Status A1 - Full-Time

Union Non-Union

Pay Range $19.06 - $25.69 - Per Hour