IT Service Delivery Coordinator

Coordinates the intake, readiness, sizing, assignment, and tracking of work for the assigned ADO team(s) in ADOs work management systems (currently including Jira, ServiceNow, and Salesforce Cases), following the work management standards established for ADO.Reviews work items to confirm they contain what technical team members need (clear description, acceptance criteria, dependencies, and required approvals or sign-off) before work is assigned, and returns incomplete items to the requester for clarification.Partners with team leads and technical staff to size work, balance assignments against available capacity, and raise resourcing conflicts and delivery risks to the team manager.Monitors work in progress, follows up on blocked, overdue, and stalled items, verifies that work is completed, and maintains work item hygiene including status, ownership, priority, dates, and closure.Sets up and facilitates sprints or maintains kanban flow as appropriate for the team, and leads or participates in team standups, sprint planning, and retrospectives.Works with ADO team leads and fellow coordinator from teams such as Reporting, Application Development, IT Operations, and Business Transformation) to align, sequence, and manage cross-team work from planning through delivery, and partners with the IT Project Management function of project-related efforts.Serves as the primary point of contact for questions directed to the assigned team, answering them when possible or routing them to the right person and following up until they are resolved.Coordinates communications, including scheduling and distributing notices, gathering stakeholder feedback, and following up on issues raised.Prepares and distributes status, workload, and delivery reports and dashboards for stakeholders and ADO leadership, drawing on work management and release tools; may be trained over time to produce deployment reports.Collaborates with stakeholders to clarify and verify details needed to move work forward.Provides capacity and workload information to ADO leaders to support prioritization and escalates conflicts between planned and unplanned work for decision.Documents team working agreements, definitions of ready and of done, and delivery processes, and contributes to continuous improvement of ADO service delivery practices.Adapts to additional work management and ticketing systems as ADOs service delivery tools evolve.Serves as a backup to other ADO coordinators to ensure coverage.Additional duties as assigned.