Classroom Helpdesk Coordinator
Austin, TXJobSeen 5 days agoSeen in employer's feed 5 days ago
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Job overview
The Classroom Helpdesk Coordinator oversees student technicians and supports classroom audiovisual and helpdesk operations. The role coordinates classroom checks, staffing, onboarding, and performance monitoring; provides Tier 1 phone and dispatch assistance; maintains incident, inventory, and classroom technology records; and supports classroom projects, lecture capture testing, furniture audits, and internal documentation.
Skills & qualifications
Skills
Full job description
Oversee student technicians by scheduling and supervising morning AV classroom checks, coordinating staffing for room checks and helpdesk coverage, and managing personnel changes, onboarding, and performance monitoring.Support helpdesk operations by providing Tier 1 phone and dispatch assistance, logging incidents and facilitate client communication through ServiceNow, and maintain accurate inventory tracking and maintenance logs.Support Project based initiatives with student resources and other technical expertise - especially for Departmental and General-Purpose Classroom projects during the summer.Manage classroom databases by maintaining accurate classroom technology records and room documentation.Oversee the lecture capture applications to test and report AV malfunctions.Support annual inventory by directing student employees to locate and document assets.Support GPC reset furniture audits by directing student employees to report missing or damaged classroom furniture.Ensure accuracy of online tools and internal documentation while fostering student engagement through strategic social media initiatives.
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