Collections Clerk

Description

Robert Half is hiring a Collections Clerk to support the receivables team of a growing commercial property management organization. This individual will assist with monitoring tenant accounts, following up on outstanding balances, and helping resolve payment issues before they become long-term delinquencies. The role is well suited for someone who is comfortable making outbound calls and sending payment reminders while maintaining a professional and customer-focused approach. The ideal candidate is persistent, organized, and able to balance collection goals with positive tenant relationships.

Key Responsibilities:

• Monitor tenant accounts and identify past-due balances requiring follow-up.

• Make outbound calls and send email reminders regarding outstanding invoices and unpaid balances.

• Maintain detailed records of collection attempts, payment commitments, and account updates.

• Review aging reports and prioritize accounts based on delinquency and outstanding amounts.

• Research payment discrepancies, unapplied cash, and disputed charges.

• Coordinate with property managers and accounting staff to resolve tenant billing questions.

• Process payment arrangements and escalate accounts requiring additional attention.

• Assist with account reconciliations and preparation of monthly collections reports.

• Maintain accurate customer files and supporting collection documentation.

• Provide timely updates to management regarding collection activity and unresolved accounts.

Requirements

• 1–3 years of collections, accounts receivable, or credit and collections experience.

• Comfortable making outbound calls and discussing outstanding balances.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Excel and accounting software.

• Experience in property management or commercial real estate is preferred.

• Strong follow-through, organization, and problem-solving skills.

• Ability to remain professional and persistent when handling difficult payment conversations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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