Senior Collections Specialist

Description

Robert Half is looking for an experienced Senior Collections Specialist to join an established finance team and take ownership of a portfolio of commercial customer accounts. This is an excellent opportunity for someone who understands the full collections cycle and can balance assertive collection strategies with maintaining strong business relationships. The individual in this role will work closely with accounting, sales, and customer service leadership to resolve complex account issues, reduce outstanding receivables, and improve overall cash flow. The ideal candidate is confident communicating with customers at all levels, comfortable handling escalated accounts, and capable of identifying patterns that may be contributing to aging balances.

Key Responsibilities:

• Manage a portfolio of high-value commercial accounts and oversee collection efforts for past-due balances.

• Develop and execute collection strategies based on account aging, payment history, and customer risk.

• Conduct outbound calls and written follow-ups to secure payment commitments and resolve outstanding balances.

• Review aging reports and prioritize accounts requiring immediate attention or escalation.

• Investigate complex payment discrepancies, short payments, deductions, and disputed invoices.

• Partner with sales and account management teams to resolve customer concerns while maintaining professional relationships.

• Negotiate payment arrangements and monitor adherence to agreed-upon payment schedules.

• Research credit issues and recommend appropriate account holds or escalation procedures.

• Maintain detailed collection notes, customer correspondence, and payment commitment records.

• Prepare weekly collection updates and report on aging trends, delinquency levels, and collection progress.

• Assist with account reconciliations and month-end accounts receivable reporting.

• Identify opportunities to improve collection workflows, customer communication, and overall receivables performance.

Requirements

• 4–6+ years of collections or accounts receivable experience.

• Strong background in B2B collections and managing complex customer portfolios.

• Demonstrated success reducing delinquent balances and resolving escalated accounts.

• Experience with aging reports, credit reviews, payment negotiations, and account reconciliations.

• Proficiency in Microsoft Excel and ERP or accounting platforms.

• Excellent communication, negotiation, and problem-solving skills.

• Ability to work independently, prioritize competing accounts, and meet collection targets.

• Experience mentoring junior collections or AR staff is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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