Senior Program Manager

About the Role We at Innovaccer are looking for a Senior Program Manager to lead the execution of AI-enabled healthcare technology initiatives for our customers. This role is ideal for candidates who have operated in fast-paced, client-facing consulting environments and are now looking to own outcomes end-to-end inside a product-led organization. The Senior Project Manager will translate complex, ambiguous business and technical problems into structured delivery plans, drive cross-functional execution across product, engineering, and data teams, and ensure AI initiatives move from concept and pilot to production and adoption. This role regularly engages senior customer and internal leadership and reports progress through clearly defined OKRs and KPIs.

A Day in the Life

• Lead delivery of AI-driven programs aligned to customer contracts and strategic initiatives.
• Partner with executive stakeholders to define problem statements, success metrics, and delivery scope.
• Translate high-level AI concepts into executable plans with clear milestones, owners, and dependencies.
• Drive execution across cross-functional teams including product, engineering, data science, security, and customer success.
• Create and maintain project, release, and sprint plans; present updates to customer and internal leadership.
• Track execution using tools such as Jira, Smartsheet, and Confluence.
• Develop and maintain consulting-grade delivery artifacts including project charters, roadmaps, governance decks, and executive readouts.
• Proactively identify and manage risks related to data readiness, integration complexity, compliance, and change management.
• Prepare and publish weekly, monthly, and executive governance updates with a focus on outcomes, not activity.
• Manage resource capacity, utilization, and delivery tradeoffs across parallel initiatives.
• Lead customer and internal working sessions; document decisions and drive action items to closure.
• Partner closely with product, engineering, data science, and infrastructure teams to unblock execution.
• Own transition from pilot or build phases into production deployment and steady-state support.
• Track and report KPIs and OKRs tied to delivery health, adoption, and value realization.
• Identify and remove organizational, process, and cultural impediments to delivery.
• Serve as a trusted execution partner and advisor to customers and internal leadership.

What You Need

• 7+ years of experience in project or program management within healthcare, SaaS, or enterprise technology environments.
• Bachelor's degree.
• Proven ability to present to executive leadership and navigate competing priorities.
• Experience leading cross-functional teams across product, engineering, and data science.
• Experience with hybrid Agile delivery frameworks and tools (Jira, Confluence, Smartsheet).
• Experience managing client-facing delivery conversations.
• PMP certification or equivalent experience in enterprise program governance.
• Able to travel within the United States.
• Available for overlap with India hours.

Preferred

• 2+ years of exposure to AI initiatives.
• Experience working with healthcare data and interoperability standards (CCDA, HL7, FHIR, etc.).

We offer competitive benefits to set you up for success in and outside of work. Here’s What We Offer

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance.
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments.
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed.
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal, state or local law including, without limitation, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, medical condition, disability, age, marital status, or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.