MRSL Grad Student

Orientation Engagement and Membership SupportStaff the Texas Parents Association table during all assigned Orientation sessions.Welcome families and explain the purpose, benefits, and value of Texas Parents membership.Assist parents with on-site membership registration and payment.Distribute benefit packets and ensure families receive the correct materials.LeadershipServe as an on-site point of support for undergraduate membership staff during Orientation sessions, modeling professionalism, strong customer service, and effective engagement with families.Assist with day-to-day coordination by helping answer questions, reinforcing training expectations, and ensuring consistent messaging and procedures across the membership team.Communicate observations, challenges, and staffing needs to full-time supervisors to support smooth operations and continuous improvement during Orientation sessions.Information and System UseLearn and accurately explain all membership levels, pricing, benefits, and deadlines.Search and verify family information in the Texas Parents database.Enter membership information and update records as needed.Customer Service and TroubleshootingAnswer a wide variety of questions with confidence, positivity, and professionalism.Identify and resolve basic issues, such as duplicated accounts, payment errors, or missing benefits.Escalate complex problems to full-time staff when necessary.Maintain a calm and helpful presence even during busy peak times.Professional Development and Transferable Skills GainedDevelop advancedprofessional communication and public-facing engagementskills through daily interaction with families and campus partners.Gain hands-on experience incustomer service, issue resolution, and emotional intelligencein a fast-paced, high-volume environment.Build competency inadministrative processes, data entry, and systems navigationusing organizational databases.Strengthenproblem-solving and decision-makingskills by resolving real-time registration, payment, and account issues.Practicetime management, accountability, and professional reliabilityacross a structured summer work schedule.Learn best practices infamily engagement, outreach, and membership-based programswithin a higher education setting.