Student Consultant I
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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At a glance
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Job overview
The Student Consultant I serves as a first-level contact for the University of Texas community, handling incidents and fulfilling requests for IT and business services through written or verbal communication. The role routes unresolved issues to internal support staff, maintains customer communications during resolution, and contributes to service improvement through documentation recommendations, occasional projects, and ongoing training.
Skills & qualifications
Skills
Full job description
Customer Service Support: Serve as the first-level contact, providing incident handling and request fulfillment for various IT and business services for the University of Texas community through written or verbal communication. Greets customers in a courteous, friendly, and professional manner. Listens attentively to customer needs/concerns; demonstrates empathy. Act as a liaison between customers and internal support staff to ensure accurate issue interpretation and routing for solutions unresolvable by the Service Desk. Maintain communications with customers during the resolution processOperational Excellence: Provide accurate and timely logging, resolutions, routing, and referrals of customer interactions. Resolve as many user-reported issues as expertise permits using troubleshooting skills and available tools and follow procedures and policies for the handling of support cases. Maintain a productive and efficient pace in handling customer issuesContinual Service Improvement: Review and recommend modifications to documentation and procedures. Participate occasionally in projects to enhance and improve service for customers. Hone and develop skills through training and development. Other related functions as assigned
How this job compares
Set against the 1,928 open Customer Support jobs on Olive Jobs, counted October 27, 2026.
- Pay
- This postingNot listed
- Texas median$84–120K/yr39 salary ranges
- Texas median$21–26/hr25 hourly ranges
- Openings
- Olive Jobs lists 122 open Customer Support jobs in Texas and 1,928 across the US. 12% of them nationwide are listed as remote or flexible.
- Hiring the most in Texas
- UNIVERSITY OF TEXAS AT AUSTIN (this employer)8 open
- Amazon5 open
- Oracle4 open
- Experience
- Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,201 postings).
- Education
- 201 of the 1,928 open Customer Support jobs (10%) ask for a bachelor's degree or higher.
Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.
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- Classroom Support Student Technology Assistant (Open to Work Study and Non Work Study)UNIVERSITY OF TEXAS AT AUSTIN · Austin, TX
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