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Support Center Representative

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
Austin, TX
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Support Center Representative serves as a first-level contact for the University of Texas community, handling incidents and fulfilling requests for IT and business services through written or verbal communication. The role resolves issues within the representative’s expertise, routes others to internal support staff, maintains customer communications, contributes to service improvements, and provides guidance to co-workers and student or hourly employees.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceWritten CommunicationVerbal CommunicationActive ListeningEmpathyTroubleshooting

Full job description

Customer Service:Serve as the first-level contact, providing incident handling and request fulfillment for various IT and business services for the University of Texas community through written or verbal communication.Greet customers in a courteous, friendly, and professional manner.Listen attentively to customer needs/concerns; demonstrates empathy.Act as a liaison between customers and internal support staff to ensure accurate issue interpretation and routing for solutions unresolvable by the Service Desk.Maintain communications with customers during the resolution process.Operational Excellence:Provide accurate and timely logging, resolutions, routing, and referrals of customer interactions.Resolve as many user-reported issues as expertise permits using troubleshooting skills and available tools and follow procedures and policies for the handling of support cases.Maintain a productive and efficient pace in handling customer issues.Continual Service Improvement:Review and recommend modifications to documentation and procedures.Participate in projects to enhance and improve service for customers.Hone and develop skills through training and development.Mentoring: Offer direction and guidance to co-workers, part-time students and/or hourly employees.Perform other related functions as assigned.

How this job compares

Set against the 1,982 open Customer Support jobs on Olive Jobs, counted October 27, 2026.

Pay
  • This postingNot listed
  • Texas median$84–120K/yr39 salary ranges
  • Texas median$21–26/hr26 hourly ranges
Openings
Olive Jobs lists 124 open Customer Support jobs in Texas and 1,982 across the US. 12% of them nationwide are listed as remote or flexible.
Hiring the most in Texas
Experience
Customer Support postings that state a minimum ask for 3 years of experience at the median; the middle half ask for 2 to 5 years (1,191 postings).
Education
198 of the 1,982 open Customer Support jobs (10%) ask for a bachelor's degree or higher.

Counted across the open, public US postings on Olive Jobs on October 27, 2026. Pay medians are the middle values of the low ends and of the high ends of postings that list both ends of a range in the same cadence (a yearly salary or an hourly rate); a range's midpoint is halfway between its ends. Pay and experience figures resting on fewer than 20 postings are left out.

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