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EMS Call Taker & Dispatcher Afternoon ,Evening and Weekends

Midwood EMS

NYFull-timePosted 7mo agoSeen in employer's feed 4 days ago

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At a glance

Compensation
No compensation found
Location
NY
Schedule
Full-time
Work Authorization
Not specified

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Job overview

Midwood EMS is hiring an EMS Call Taker & Dispatcher Afternoon ,Evening and Weekends. Midwood EMS seeks experienced Emergency Medical Dispatchers to work from its Brooklyn headquarters, handling communications between crews, callers, hospitals, and management while providing professional customer service under pressure.

Key focus areas include Work directly with hospitals, healthcare providers, patients and families to arrange transport, Verify patients’ insurance coverage and process insurance information for billing, and Answer and make phone calls.

Successful candidates bring Flexibility Nights Weekends Holidays. Important skills include Medical Terminology, English Communication, Interpersonal Communication, Attention To Detail, Multi‑Tasking, and Effective Relationship Building. Preferred (not required): EMS Experience, CAD System Experience, Insurance Verification, and Computer Assisted Dispatch (CAD) Systems.

Skills & qualifications

RequiredNice to have

Skills

Medical TerminologyEnglish CommunicationInterpersonal CommunicationAttention to DetailMulti‑TaskingEffective Relationship BuildingEMS ExperienceCAD System ExperienceInsurance VerificationProfessional AttitudeCustomer ServiceWork Under PressureInterpersonal SkillsCommunicationEnglishEstablish Effective Working RelationshipsComputer Assisted Dispatch (CAD) Systems

Qualifications

Work NightsWork WeekendsWork HolidaysVerify Insurance CoveragePrevious Emergency Medical Services (EMS) Experience

Benefits

Paid Time Off

Full job description

Midwood EMS is seeking experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.

WHY WORK WITH MIDWOOD EMS:

  • Flexible Schedules

  • Weekly Paychecks

  • Paid Time Off

  • Professional Work Environment

  • Friendly, Dedicated Coworkers

The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.

Key Duties and Responsibilities :

  • Working directly with hospitals, healthcare provider, facilities, patients, patient’s family members and patient caretakers’ patient to set up any and all transport

  • Verifying patients’ insurance coverage

  • Answering phone calls and making phone calls

  • Taking insurance information for company billing department

  • Verifying insurance ( a plus)

  • Processing credit card payments

  • Dispatching calls using radio codes and practices

Required Knowledge, Skills and Abilities:

  • Knowledge of Medical Terminology

  • Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English

  • Strong attention to detail and the ability to multi-task in a fast paced environment

  • Ability to establish effective working relationships with personnel from multiple departments and divisions

  • Flexibility to work nights, weekends, and holidays as needed – due to the nature of the EMS industry we operates 24 hours a day, 7 days a week

Preferred Experience:

  • Previous Emergency Medical Services (EMS) experience

  • Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems

Permanent Schedule will include Evenings, Overnights and alternate weekends

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